Global Financial Partnerships Operations Lead

Airwallex; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Airwallex in New York, NY seeks a Financial Partnerships Operations professional to support the day-to-day work with banking partners. You will manage onboarding, due diligence, and ongoing collaboration across Product, Engineering, and Operations to scale our partner network.

You will monitor regulatory changes, improve processes, prepare reports for senior management, and help build scalable governance mechanisms such as scorecards and dashboards.

Qualifications

• Bachelor's degree or equivalent experience.
• 4+ years in financial services, fintech, payments, banking operations, strategy, or partnerships.
• Strong project-management and process-improvement experience.
• Excellent attention to detail with multiple workstreams and deadlines.
• Clear written and verbal communication with senior stakeholders and external partners.
• Strong analytical skills with Excel/Google Sheets/Looker.
• Ability to balance growth, customer experience, operational effectiveness, and risk.
• Experience collaborating across functions, regions, cultures, and seniority levels.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Collaborate with the Financial Partnerships team as Airwallex expands into new markets and grows its network of banking, payment, and financial-institution partners.
• Support the operational relationship with financial partners throughout their lifecycle with Airwallex, from onboarding and due diligence through integration, launch, steady state, and expansion.
• Track prevailing rules, regulations, scheme requirements, and upcoming changes affecting banks, payment service providers, card schemes, and alternative payment methods.
• Develop continuous process improvements to enhance operational efficiency and effectiveness. This may involve building new processes, streamlining existing workflows, leveraging technology, and implementing best practices.
• Own the triage of partner escalations, operational requests, and internal dependencies, ensuring issues are routed to the right teams and resolved in a timely manner against agreed KPIs.
• Coordinate regular due diligence sessions with Financial Crime Compliance and other relevant control functions, ensuring partner requirements are understood, documented, and completed on time.
• Partner with financial institutions on change management, ensuring new releases, scheme requirements, regulatory changes, and partner requests are executed properly by Product, Engineering, and Operations teams.
• Generate and present reports to senior management and financial partners, providing clear visibility into partner health, implementation progress, operational risks, and areas for improvement.
• Contribute to scalable operating mechanisms, including partner scorecards, governance forums, QBRs, intake processes, playbooks, and performance dashboards.

Skills

Project management

Attention to detail

Communication

Analytical skills

Stakeholder collaboration

Independent work

Education

Bachelor's degree or equivalent

Tools

Excel

Google Sheets

Looker

Job description

Airwallex in New York, NY seeks a Financial Partnerships Operations professional to support the day-to-day work with banking partners. You will manage onboarding, due diligence, and ongoing collaboration across Product, Engineering, and Operations to scale our partner network.

You will monitor regulatory changes, improve processes, prepare reports for senior management, and help build scalable governance mechanisms such as scorecards and dashboards.