Global Expansion Programs Leader — Operations

Affirm; Nashville (TN); Remote; USD 173,000 - 233,000; Full time

Benefits offered by this job

Health coverage

Stipends

Flexible time off

ESPP

Job summary

Affirm is seeking an accomplished leader to own the strategy of its global customer operations operating model. You will guide cross-functional expansion programs, lead program and process managers, and adapt servicing to new products and markets across regions.

You will partner with Product, Engineering, Analytics, and Risk to drive scalable, data-driven performance improvements and to build repeatable playbooks for international growth.

Qualifications

• 12+ years of relevant experience in operations and leadership.
• 5+ years leading teams and/or managing other managers.
• Experience building and scaling global customer experience operations.
• PMP and/or Lean Six Sigma Black Belt a plus.
• Broad cross-disciplinary expertise with customer care, fraud, or merchant operations.
• Experience delivering programs across multiple geographies or markets preferred.

Responsibilities

• Own the strategy and roadmap for scaling Customer Operations to support global expansion.
• Define and implement objectives, policies, and work plans for regional initiatives.
• Lead and develop multiple disciplines and people leaders across programs.
• Direct large-scale cross-area programs for operations and product scaling.
• Coordinate with Product, Engineering, Analytics, Risk, and Training to manage lifecycles.
• Build alignment with senior leaders and manage governance across regions.
• Oversee post-launch performance and drive improvements across servicing and operations.
• Represent operations in broader, organization-wide initiatives.

Skills

Leadership

Program management

Cross-functional

Stakeholder alignment

Data-driven

Strategic thinking

Tools

PMP

Lean Six Sigma

Job description

Affirm is seeking an accomplished leader to own the strategy of its global customer operations operating model. You will guide cross-functional expansion programs, lead program and process managers, and adapt servicing to new products and markets across regions.

You will partner with Product, Engineering, Analytics, and Risk to drive scalable, data-driven performance improvements and to build repeatable playbooks for international growth.