Global ERP Operations Lead, SAP Platform

BioSpace; Washington (District of Columbia); Hybrid; USD 170,000 - 210,000; Full time

Benefits offered by this job

Comprehensive benefits package

Stock-based long-term incentives

Flexible work models

Job summary

Amgen seeks a Global ERP Operations Lead to oversee SAP S/4HANA and related platforms, ensuring stability, performance, and continuous improvement. You will lead a global team, manage run operations, and collaborate with Solution Leads and Infrastructure teams to optimize lifecycle management.

The role emphasizes AI-enabled ERP operations, security, and vendor management, with a focus on delivering reliable ERP services across a global organization. A strong leadership background is required.

Qualifications

• Doctorate or equivalent with required experience as specified in the posting.
• Advanced degrees aligned with ERP leadership and SAP platforms.
• Multiple pathways acknowledged (Masters, Bachelors, or equivalent with years of experience).
• Experience in large global ERP environments is expected.

Responsibilities

• Lead global ERP run operations for SAP S/4HANA and integrated platforms.
• Drive monitoring, incident, problem and change management to ensure high availability.
• Define and manage operational KPIs and SLAs for ERP service delivery.
• Ensure cybersecurity, GxP, SOX and GDPR compliance for ERP platforms.
• Lead and develop a global team of internal and partner resources.

Skills

Leadership

SAP S/4HANA

ERP Operations

Stakeholder Management

Cybersecurity

Cloud (AWS)

ServiceNow

Vendor Management

Education

Doctorate degree

Masters degree

Bachelor's degree

Associates degree

High school diploma / GED

Tools

SAP Platform

RISE with SAP

AWS

Job description

Join Amgens Mission of Serving Patients

At Amgen, if you feel like youre part of something bigger, its because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do.

Global ERP Operations Lead, SAP Platform

What You Will Do

Lets do this. Lets change the world. As Global ERP Operations Lead, you are responsible for the stability, performance and continuous improvement of Amgens ERP (SAP) platform. You lead global ERP run operations and ensure that the systems supporting critical business processes operate reliably, securely and compliantly.

You combine deep SAP operational expertise with strong leadership and stakeholder management skills to ensure service excellence and drive continuous improvement across the ERP landscape.

Key Responsibilities

• Lead global ERP run operations for SAP S/4HANA and integrated platforms, ensuring high availability and performance.
• Drive operational excellence through effective monitoring, incident, problem and change management.
• Establish AI-enabled ERP operations and AIOps capabilities that use operational data and telemetry to improve system resilience, accelerate issue resolution, and optimize operating costs.
• Define and manage operational KPIs and SLAs to ensure reliable ERP service delivery.
• Ensure ERP platforms meet cybersecurity, GxP, SOX and GDPR compliance requirements.
• Strengthen access management, segregation of duties and security patching processes.
• Identify opportunities for automation, standardization and modernization across ERP operations.
• Use operational metrics and insights to improve system resilience, user experience and cost efficiency.
• Lead and develop a global team of internal and partner resources.
• Partner closely with Solution Leads, Delivery teams and Infrastructure teams to ensure seamless system lifecycle management.

What We Expect Of You

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is an individual with these qualifications.

Basic Qualifications

• Doctorate degree and 2 years of relevant experience
• OR
• Masters degree and 4 years of experience
• OR
• Bachelors degree and 6 years of experience
• OR
• Associates degree and 10 years of experience
• OR
• High school diploma / GED and 12 years of experience

Preferred Qualifications

• Roughly 10 years of experience in enterprises and/or consultancy firms.
• Proven success leading ERP implementation and/or operations in large, global organizations, ensuring system reliability and operational excellence.
• Deep expertise in SAP S/4HANA, SAP BTP and RISE with SAP/non-SAP environments.
• Strong experience managing complex system integrations and enterprise-scale SAP landscapes.
• Demonstrated ability to lead service delivery and vendor management through KPIs, SLAs and continuous improvement.
• Experience implementing automation and operational optimization initiatives within ERP platforms.
• Solid understanding of cloud infrastructure (AWS) and enterprise service management tools such as ServiceNow.
• Knowledge of ITIL practices and ERP security/compliance frameworks in regulated environments.
• Strong leadership, stakeholder management and communication skills.

What You Can Expect Of Us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, well support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In Addition To The Base Salary, Amgen Offers a Total Rewards Plan, Based On Eligibility, Comprising Of Health And Welfare Plans For Staff And Eligible Dependents, Financial Plans With Opportunities To Save Towards Retirement Or Other Goals, Work/life Balance, And Career Development Opportunities That May Include

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies

Application deadline

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.