Global Enterprise Program Manager

MillerKnoll; United States; On-site; USD 90,000 - 150,000; Full time

Job summary

MillerKnoll is seeking a Global Enterprise Program Manager to drive standardized processes for top global accounts and coordinate across distributed teams and dealers. You will guide program strategy, governance, and execution to deliver a consistent, premium customer experience.

You will partner with Global Enterprise Managers and global sellers to manage timelines, KPIs, and budgets, ensuring client satisfaction across high-value accounts.

Qualifications

• Bachelor's degree in a relevant discipline, or equivalent work experience
• 5-10 years in program and project coordination, sales support, account support, or a related role
• Strong planning, organizational, time management, and problem-solving skills, with the ability to manage competing deadlines in a fast-paced, changing environment
• Excellent verbal, written, and interpersonal skills, including listening, empathy, negotiation, conflict resolution, facilitation, and professional presentation, with the ability to build long-term relationships with customers and associates at all levels
• Self-motivated and results-oriented, with high personal performance standards, accountability, a strong service mindset, and a desire to continuously learn; able to work both independently and as part of a team
• Ability and willingness to travel up to 30% including occasional customer visits, team meetings, and industry events
• Proficiency with office platforms, communication software, and other tools used in the MillerKnoll office environment

Responsibilities

• Partner with Global Enterprise Account Managers to execute strategic account initiatives through structured, scalable processes.
• Develop and manage comprehensive project timelines, milestones, and KPIs.
• Oversee project timelines, address potential issues promptly, and serve as a point of escalation.
• Proactively mitigate risk and drive initiatives that ensure a successful, seamless customer experience.
• Anticipate needs and solve problems to meet or exceed customer expectations.
• Manage within assigned expense and program budgets.
• Communicate and collaborate with global and regional team members, dealers, customers, and internal business groups to deliver a consistent, premium customer experience regardless of location.
• Collaborate with Account Managers on customer business reviews.
• Work within, collaborate with, and contribute to a team environment.
• Perform additional responsibilities as requested to achieve business objectives.
• Provide training, guidance, and tools to dealer networks supporting enterprise accounts to ensure high-quality, aligned delivery.
• Collaborate with in-country dealers to maintain program awareness and ensure compliance with guidelines, standards, discounts, and terms of sale.
• Maintain client standards and update global standards records to drive floor plate sales for MillerKnoll and minimize leakage to competitive products.
• Provide appropriate checks and balances on project pricing quotes, honoring all relevant contracts.
• Identify opportunities for process optimization, efficiency gains, and customer experience enhancements.
• Lead a lessons-learned process with all stakeholders after each key project and recommend process improvements that repeat successes and avoid failures.
• Maintain project files that enable relevant typicals to transition to future projects, and update dealer playbooks with best practices.
• Implement best practices across internal teams and dealers.

Skills

Communication

Problem-solving

Strategic thinking

Product knowledge

Education

Bachelor's degree

Job description

Why join us?

Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Do you have experience in the commercial furniture dealer, design, or retail industry?

Are you detail-driven and skilled at partnering with internal and external customers?

Are you an energetic, client-focused problem solver?

Are you interested in growing within a design-driven, people-centric company?

About This Position

MillerKnoll is a design-driven company that delivers commercial furniture solutions to Fortune 1000 companies around the world.

As a Global Enterprise Program Manager , you will drive consistent execution of processes for select Global Enterprise accounts. You will bring structure, governance, and coordination to MillerKnoll's most complex, globally distributed clients and drive alignment across global teams and dealers. Partnering closely with Global Enterprise Managers (GEMs) global sellers, you will deliver a consistent, high level of service to high-value global accounts and ensure client satisfaction.

Key Responsibilities

Program Strategy and Execution

• Partner with Global Enterprise Account Managers to execute strategic account initiatives through structured, scalable processes.
• Develop and manage comprehensive project timelines, milestones, and KPIs.
• Oversee project timelines, address potential issues promptly, and serve as a point of escalation.
• Proactively mitigate risk and drive initiatives that ensure a successful, seamless customer experience.
• Anticipate needs and solve problems to meet or exceed customer expectations.
• Manage within assigned expense and program budgets.

Stakeholder Collaboration and Communication

• Communicate and collaborate with global and regional team members, dealers, customers, and internal business groups to deliver a consistent, premium customer experience regardless of location.
• Collaborate with Account Managers on customer business reviews.
• Work within, collaborate with, and contribute to a team environment.
• Perform additional responsibilities as requested to achieve business objectives.

Dealer Enablement and Program Compliance

• Provide training, guidance, and tools to dealer networks supporting enterprise accounts to ensure high-quality, aligned delivery.
• Collaborate with in-country dealers to maintain program awareness and ensure compliance with guidelines, standards, discounts, and terms of sale.
• Maintain client standards and update global standards records to drive floor plate sales for MillerKnoll and minimize leakage to competitive products.
• Provide appropriate checks and balances on project pricing quotes, honoring all relevant contracts.

Continuous Improvement

• Identify opportunities for process optimization, efficiency gains, and customer experience enhancements.
• Lead a lessons-learned process with all stakeholders after each key project and recommend process improvements that repeat successes and avoid failures.
• Maintain project files that enable relevant typicals to transition to future projects, and update dealer playbooks with best practices.
• Implement best practices across internal teams and dealers.

Key Skills

• Communication
• Problem-solving
• Strategic thinking
• Product knowledge

Qualifications

Required Qualifications

• Bachelor's degree in a relevant discipline, or equivalent work experience
• 5-10 years in program and project coordination, sales support, account support, or a related role
• Strong planning, organizational, time management, and problem-solving skills, with the ability to manage competing deadlines in a fast-paced, changing environment
• Excellent verbal, written, and interpersonal skills, including listening, empathy, negotiation, conflict resolution, facilitation, and professional presentation, with the ability to build long-term relationships with customers and associates at all levels
• Self-motivated and results-oriented, with high personal performance standards, accountability, a strong service mindset, and a desire to continuously learn; able to work both independently and as part of a team
• High level of integrity and business ethics, with the confidence to represent MillerKnoll professionally with customers
• Ability and willingness to travel up to 30% including occasional customer visits, team meetings, and industry events
• Proficiency with office platforms, communication software, and other tools used in the MillerKnoll office environment

Preferred Qualifications

• Experience in project management or planning, or in facility management or design, working with construction trades or architectural firms
• Retail sales experience, including working directly with customers to understand their needs