Global Enterprise Advisor-Account Services

Verizon Communications; Maryland; Hybrid; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental Insurance

Vision Insurance

401(k)

Job summary

Verizon Communications seeks a Global Enterprise Advisor-Account Services to manage strategic accounts across multiple locations in the U.S. Hybrid role with a mix of remote and in-office days.

You will lead customer relationships for business customers, drive tool adoption, and partner with internal teams to deliver solutions and improve service for assigned accounts. Key responsibilities include using Salesforce for reporting, maintaining client profiles, and coordinating project deliveries.

Qualifications

• Bachelor’s degree or one or more years of relevant experience required.
• Customer service experience supporting business and government accounts.
• Experience with Microsoft Excel or Google Sheets, Word, and PowerPoint.

Responsibilities

• Build strong customer relationships that drive growth for Verizon while advocating for customers’ needs.
• Drive online tool enablement and adoption; develop strategies for complex challenges.
• Maintain ongoing service improvements for accounts; collaborate with Sales, IT, and Finance.

Skills

Salesforce

Customer service

Account management

Excel

PowerPoint

Education

Bachelor's degree

Tools

SFDC

Job description

Global Enterprise Advisor-Account Services

• Annapolis Junction, Maryland /
• West Valley City, Utah /
• Cary, North Carolina

Job ID: R-1100814

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

You are the internal advocate for our business customers. Your role is to build strong customer relationships that drive growth for Verizon while advocating for the customers’ needs by partnering with our internal teams. You’ll drive online tool enablement and adoption, proactively develop strategies and solutions for complex challenges based on account analysis, and maintain ongoing service improvements for accounts. All this requires excellent customer service skills and the ability to build strong internal partnerships with sales, IT, and Finance to find mutually beneficial solutions.

Utilizing Salesforce (SFDC) for reporting, analysis, Quarterly Business Review (QBR) generation and participation, action planning and funnel management activities.

Maintaining up-to-date client account profiles and oversight of contract deliverables.

Implementing and tracking multiple projects for assigned accounts.

Working closely with the key partners to maintain a continuous flow of information specific to project status, and to identify potential issues and/or opportunities.

Employing Life Cycle Management techniques to improve performance in strategic priorities including Churn, Customer Relationship, and Digital Contact.

Collaborating with field partners to find opportunities for increased penetration and opportunities to improve life cycle management indicators.

What we’re looking for...

You have a drive to deliver outstanding customer service. Assessing a situation quickly and coming up with solutions comes naturally to you. Skilled at developing and nurturing strong business relationships, you are able to persuade and motivate others to achieve the best outcomes that are mutually beneficial. You are a phenomenal teammate with the ability to take ownership of your work.

You’ll need to have:

Bachelor’s degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience.

Customer service experience supporting business and government accounts.

Experience with Microsoft Excel or Google Sheets, Word, and PowerPoint.

Even better if you have one or more of the following:

Experience with Microsoft Excel or Google Sheets pivot tables, basic formulas and reporting.

Comfort using web cam to communicate with customers.

Experience using Work Flow Manager (WFM).

Experience using Salesforce.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

You are the internal advocate for our business customers. Your role is to build strong customer relationships that drive growth for Verizon while advocating for the customers’ needs by partnering with our internal teams. You’ll drive online tool enablement and adoption, proactively develop strategies and solutions for complex challenges based on account analysis, and maintain ongoing service improvements for accounts. All this requires excellent customer service skills and the ability to build strong internal partnerships with sales, IT, and Finance to find mutually beneficial solutions.

• Utilizing Salesforce (SFDC) for reporting, analysis, Quarterly Business Review (QBR) generation and participation, action planning and funnel management activities.

• Maintaining up-to-date client account profiles and oversight of contract deliverables.

• Implementing and tracking multiple projects for assigned accounts.

• Working closely with the key partners to maintain a continuous flow of information specific to project status, and to identify potential issues and/or opportunities.

• Employing Life Cycle Management techniques to improve performance in strategic priorities including Churn, Customer Relationship, and Digital Contact.

• Collaborating with field partners to find opportunities for increased penetration and opportunities to improve life cycle management indicators.

What we’re looking for...

You have a drive to deliver outstanding customer service. Assessing a situation quickly and coming up with solutions comes naturally to you. Skilled at developing and nurturing strong business relationships, you are able to persuade and motivate others to achieve the best outcomes that are mutually beneficial. You are a phenomenal teammate with the ability to take ownership of your work.

You’ll need to have:

• Bachelor’s degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience.

• Customer service experience supporting business and government accounts.

• Experience with Microsoft Excel or Google Sheets, Word, and PowerPoint.

Even better if you have one or more of the following:

• Bachelor’s degree.

• Experience with Microsoft Excel or Google Sheets pivot tables, basic formulas and reporting.

• Comfort using web cam to communicate with customers.

• Excellent time management skills.

• Account Management experience.

• Experience using Work Flow Manager (WFM).

• Experience using Salesforce.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon.

• medical
• dental
• vision
• short and long term disability
• basic life insurance
• supplemental life insurance
• AD&D insurance
• identity theft protection
• pet insurance
• group home & auto insurance
• matched 401(k) savings plan
• up to 8 company paid holidays per year
• up to 6 personal days per year
• paid parental leave
• adoption assistance
• tuition assistance
• other incentives
• premium pay such as overtime, shift differential, holiday pay, allowances, etc.
• up to 15 days of vacation per year

For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

This is an incentive based position with the potential to earn more.The starting base pay rate for the Maryland location(s) listed on this job requisition is: $26.63 per hour.