Global Education & Luxury Client Experience Manager

TATCHA; San Francisco (CA); Hybrid; USD 100,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Education programs

Job summary

Tatcha is seeking a Global Education & Client Experience Manager to develop education content and tools for luxury retailers worldwide, translating skincare philosophy into practical service standards and client experiences.

You will collaborate with Sales, Marketing, Product Development and regional teams to rollout curricula, playbooks and training, while guiding a hybrid, Bay Area based team and traveling up to 25%.

Qualifications

• Bachelor’s degree and 5+ years of relevant experience, including experience in beauty, skincare, luxury, or retail; luxury department-store experience, particularly in international markets, strongly preferred.
• Experience developing and delivering education for field sales teams, Beauty Advisors, and/or retail partners, including product knowledge, skincare application, consultation, selling behaviors, and client experience.
• Experience developing luxury selling and service tools, client service protocols, consultation methodologies, or elevated retail experiences, ideally within a department-store environment.
• Experience creating education tools including playbooks, toolkits, selling guides, facilitator guides, and digital learning content.
• Strong facilitation, presentation, communication, and relationship-building skills.
• Proficiency in Articulate and familiarity with LMS platforms and digital learning technologies; visual/presentation design skills are a plus.
• Strong project management and cross-functional collaboration skills, with the ability to work effectively across global time zones.
• Licensed Esthetician or professional skincare background is a plus.
• Must be based in the San Francisco Bay Area and willing to come into the office on a hybrid schedule.
• Ability to travel approximately 25% globally.

Responsibilities

• Global Education Curriculum Development: Develop and deliver education programs supporting product launches, skincare expertise, luxury selling, brand storytelling, client experience, and retail execution.
• Global Toolkits, Playbooks & Market Enablement: Maintain and manage global education toolkits, playbooks, training resources, and client experience materials.
• Client Experience & Luxury Service Excellence: Translate skincare philosophy into service standards and elevate selling, client consultation, and experiences for department stores.
• Facilitation & Training: Deliver education to Beauty Advisors, brand ambassadors, retail partners, and regional teams; coach on consultation techniques and luxury selling.
• Cross-Functional & Global Partnership: Collaborate with Sales, Marketing, Product Development, and Regional Education teams to support launches and market needs.

Skills

Luxury skincare knowledge

Education program development

Facilitation & training

Cross-functional collaboration

Presentation skills

Education

Bachelor’s degree

Tools

Articulate

LMS platforms

Job description

Tatcha is seeking a Global Education & Client Experience Manager to develop education content and tools for luxury retailers worldwide, translating skincare philosophy into practical service standards and client experiences.

You will collaborate with Sales, Marketing, Product Development and regional teams to rollout curricula, playbooks and training, while guiding a hybrid, Bay Area based team and traveling up to 25%.