Global Customer Unit General Manager

Celestica Inc.; San Jose (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

An established industry player is seeking a Global Customer Unit General Manager to lead a dynamic team in managing significant accounts within the Connectivity and Cloud Solutions sector. This pivotal role involves navigating complex negotiations, driving profitable growth, and developing strategic plans to enhance customer relationships. The ideal candidate will bring over 12 years of relevant experience, showcasing exceptional leadership and business acumen. If you are ready to influence outcomes and lead initiatives in a rapidly evolving market, this opportunity is perfect for you.

Qualifications

• 12+ years of experience in electronics manufacturing or IT infrastructure.
• Strong skills in executive relationship management and business development.

Responsibilities

• Lead a team to manage and grow strategic accounts in the Connectivity and Cloud Solutions business.
• Develop account strategies and ensure customer satisfaction and profitability.

Skills

Executive Relationship Management

Sales Process Management

Business Development Management

Operations and Supply Chain Experience

Financial and Business Acumen

Understanding of Data Analytics

Commercial Skills

Leadership Skills

Communication Skills

Teamwork Skills

Education

Bachelor’s degree in a related field

Job description

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Global Customer Unit General Manager

Date: Apr 17, 2025

Location: San Jose, CA, US

The Global Customer Business Unit General Manager 2 leads a team of multiple Global Customer Business Unit Directors, Global Program Managers, and Commercial Managers to manage and grow a portfolio of significant or strategic accounts in our growing Connectivity and Cloud Solutions business.

The GM must deal with complex and controversial negotiations, problem resolution, and project/program implementations all while doing this in an ever changing competitive and business climate. Must have the ability to manage up and down internally and externally in critical situations. Will need to develop Director and VP-level relationships with the customer and prioritize multiple initiatives and priorities on a daily basis.

The General Manager 2 is responsible for the profitable growth and the overall relationship for their portfolio of customers including, but not limited to, the following responsibilities:

• Global strategic business interface for a major strategic account within Global Accounts
• Account and engagement strategies to drive three year growth plans
• Portfolio profitability and financial performance – engages with operations, supply chain, and engineering to drive business decisions and execute on customer requirements
• Identifying customer needs and expectations and opportunities for growth
• New business development – identifies and enters new markets, customers and solutions
• Directs sales and growth staff to create solutions and strategies for business awards
• Commercial strategy and contracts negotiation
• Overall Customer Satisfaction
• Develops executive level internal and external presentations and communications to influence outcomes at Celestica and with the customer. Internally promotes and gets approval for customer solutions

Key Activities/Tasks

• Internal metrics review and action through cross-functional leadership (Revenue, Inventory, GM, EBIAT, ROIC and Customer satisfaction)
• Business continuity planning, IT and physical site security requirements from the customer, sustainability and green initiative requirements, etc. are also part of the total solution to the customer
• Commercial management support (contracts, reconciliation claims and pricing)
• Customer and Celestica technology roadmaps, forecasting, future needs assessments and internal alignment to ensure we can meet those needs
• Customer manufacturing and services site visit support
• Develop and maintain an account Strategic Plans along with key stakeholders internally

Key Performance Indicators / Measures for Success

• Revenue growth, New bookings, and overall financial targets (GM, EBIAT, ROIC)
• Achievement of three-year strategic plans
• Key P&L metrics at the Portfolio Level
• Customer satisfaction and scorecard rankings
• Completion of strategic initiatives to schedule
• Business expansion into key new strategic areas beyond traditional business leveraging account relationships, past Celestica business and performance

Skills, Capabilities, Experience and Attributes

• Executive Relationship Management
• Sales Process and Business Development Management
• Industry, Market & Technology Knowledge
• Operations and supply chain experience
• Financial and Business Acumen
• Understanding of Data Analytics
• Commercial Skills - Contracts, Financials, Quotations
• Leadership, communication and teamwork skills, collaboration, conflict resolution, and leading through
• Able to lead and navigate cross functional teams in a matrix organization
• Excellent understanding of Celestica's capabilities, offerings, sites, and key functional teams

Physical Demands

• Duties may require periodic sustained visual concentration on a computer monitor or on numbers and other detailed data
• Overnight travel is required
• The above demands are carried out within the existing local Health and Safety guidelines

Typical Experience

• Twelve-plus years of relevant experience in electronics manufacturing, IT infrastructure product engineering, and/or related electronics field in sales/BD or account management roles

Typical Education

• Bachelor’s degree in a related field or consideration of an equivalent combination of education and experience
• Educational Requirements may vary by Geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law). At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.