Global Customer Unit General Manager

Celestica; Myrtle Point (OR); On-site; USD 120,000 - 160,000; Full time

Job summary

A technology solutions company based in Myrtle Point, Oregon is seeking a General Manager to lead strategic accounts and drive profitable growth. The ideal candidate will have over twelve years of experience in electronics manufacturing and proven leadership in sales and business development. Responsibilities include managing customer relationships and developing growth strategies to ensure financial success.

Qualifications

• Experience in electronics manufacturing or IT product engineering.
• Proven ability to lead cross-functional teams.
• Strong understanding of business development and customer needs.

Responsibilities

• Manage a portfolio of strategic accounts.
• Develop growth strategies and drive profitability.
• Ensure customer satisfaction and successful project execution.

Skills

Executive Relationship Management

Sales Process Management

Operations and Supply Chain Experience

Financial Acumen

Leadership Skills

Education

Bachelor’s degree in a related field

Twelve-plus years of relevant experience

Job description

The Global Customer Business Unit General Manager leads a team of multiple Global Customer Business Unit Directors, Global Program Managers, and Commercial Managers to manage and grow a portfolio of significant or strategic accounts in our growing Connectivity and Cloud Solutions business.

The GM must deal with complex and controversial negotiations, problem resolution, and project/program implementations all while doing this in an ever-changing competitive and business climate. Must have the ability to manage up and down internally and externally in critical situations. Will need to develop Director and VP-level relationships with the customer and prioritize multiple initiatives and priorities on a daily basis.

The General Manager 2 is responsible for the profitable growth and the overall relationship for their portfolio of customers including, but not limited to, the following responsibilities:

• Global strategic business interface for a major strategic account within Global Accounts
• Account and engagement strategies to drive three-year growth plans
• Portfolio profitability and financial performance – engages with operations, supply chain, and engineering to drive business decisions and execute on customer requirements
• Identifying customer needs and expectations and opportunities for growth
• New business development – identifies and enters new markets, customers and solutions
• Directs sales and growth staff to create solutions and strategies for business awards
• Commercial strategy and contracts negotiation
• Overall Customer Satisfaction
• Develops executive level internal and external presentations and communications to influence outcomes at Celestica and with the customer.

Key Activities/Tasks include:

• Customer relationship management (issues, projects, escalations, etc.)
• New business development (Growth/bookings, RFP/RFQs, P&L analysis, solution development, CRM, etc.)
• Internal metrics review and action through cross-functional leadership (Revenue, Inventory, GM, EBIAT, ROIC and Customer satisfaction)
• Business continuity planning, IT and physical site security requirements from the customer, sustainability and green initiative requirements, etc.
• Commercial management support (contracts, reconciliation claims and pricing)
• Customer and Celestica technology roadmaps, forecasting, future needs assessments and internal alignment to ensure we can meet those needs
• Customer manufacturing and services site visit support
• Develop and maintain an account Strategic Plans along with key stakeholders internally

Key Performance Indicators / Measures for Success include:

• Revenue growth, New bookings, and overall financial targets (GM, EBIAT, ROIC)
• Achievement of three-year strategic plans
• Key P&L metrics at the Portfolio Level
• Customer satisfaction and scorecard rankings
• Completion of strategic initiatives to schedule
• Business expansion into key new strategic areas beyond traditional business leveraging account relationships, past Celestica business and performance

Required Skills, Capabilities, Experience and Attributes:

• Executive Relationship Management
• Sales Process and Business Development Management
• Industry, Market & Technology Knowledge
• Operations and supply chain experience
• Financial and Business Acumen
• Understanding of Data Analytics
• Commercial Skills - Contracts, Financials, Quotations
• Leadership, communication and teamwork skills, collaboration, conflict resolution, and leading through
• Able to lead and navigate cross functional teams in a matrix organization
• Excellent understanding of Celestica's capabilities, offerings, sites, and key functional teams

Typical Experience and Education:

• Twelve-plus years of relevant experience in electronics manufacturing, IT infrastructure product engineering, and/or related electronics field in sales/BD or account management roles
• Bachelor’s degree in a related field or consideration of an equivalent combination of education and experience

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law). At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.