Global Customer Support Excellence Leader

Workday; Georgia; Hybrid; USD 149,000 - 264,000; Full time

Job summary

Workday seeks an experienced Customer Support Role Excellence professional to join the Customer Experience Activation Hub. You will be the enablement advocate for our Customer Support team, balancing program requirements with readiness needs and collaborating across teams including Professional Services.

The role requires coordinating with various groups, crafting and validating enablement initiatives, and supporting day-to-day operations of the GCOe team while prioritizing requests from

Qualifications

• 10+ years of professional experience in communications, marketing, training, knowledge management, or related field.
• Strong verbal and written communications skills; attention to detail and ability to convey complex messages.
• Strong relationship management skills across all levels in the organization.

Responsibilities

• Identify and communicate Customer Support perspective and needs with enablement program owners.
• Deliver and achieve goals and metrics.
• Partner with enablement staff to design, create and deliver programs.
• Continuously engage with constituents at all levels to validate requirements and program results.
• Proactively seek input from subject matter experts to aid in program curation.
• Identify efficiencies and enhancements for programs.
• Participate in discovery sessions with business leaders to refine requirements.
• Perform due diligence on developing programs.
• Develop and improve tools and templates.
• Identify relationships between programs and resolve overlaps with other programs.

Skills

Strong verbal and written comms

Relationship management

Attention to detail

Ability to convey complex messages

Education

Bachelor's degree or equivalent experience

Job description

Workday seeks an experienced Customer Support Role Excellence professional to join the Customer Experience Activation Hub. You will be the enablement advocate for our Customer Support team, balancing program requirements with readiness needs and collaborating across teams including Professional Services.

The role requires coordinating with various groups, crafting and validating enablement initiatives, and supporting day-to-day operations of the GCOe team while prioritizing requests from