Global Customer Services Manager – US Navy Program

Amentum; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Amentum seeks a Customer Services Manager to support a US Navy program on Diego Garcia. You will lead customer service operations, resolve inquiries, and ensure timely, accurate information is delivered to customers.

In this role you will train and mentor staff, maintain records, and develop service standards aligned with requirements, procedures, and mission goals. Strong communication and organizational skills are essential.

Qualifications

• Minimum of 3 years of experience in a customer service supervisory or managerial role.
• Ability to manage multiple inquiries with a professional, culturally aware approach.
• Experience documenting policies and maintaining records per procedures.

Responsibilities

• Respond to customer requests with accurate information, guidance, and timely updates.
• Manage inquiries from walk-ins, phone, fax, or email with courtesy and professionalism.
• Investigate and resolve complaints ensuring customer satisfaction.
• Maintain records of interactions, inquiries, and resolutions per procedures.
• Develop and uphold customer service standards aligning with requirements.

Skills

Customer service leadership

Interpersonal communication

Problem solving

Staff training

Documentation

Travel internationally

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Amentum seeks a Customer Services Manager to support a US Navy program on Diego Garcia. You will lead customer service operations, resolve inquiries, and ensure timely, accurate information is delivered to customers.

In this role you will train and mentor staff, maintain records, and develop service standards aligned with requirements, procedures, and mission goals. Strong communication and organizational skills are essential.