Global Customer Service Analytics & Strategy Lead

Johnson & Johnson MedTech

West Chester (Chester County)

On-site

USD 87,000 - 124,000

Full time

3 days ago

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Job summary

Johnson & Johnson – DePuy Synthes seeks a Lead Analyst for Global Customer Service Strategy in Raynham, MA, with consideration for West Chester, PA and Raritan, NJ. This role shapes the global CS operating model and partners across regions to deliver scalable analytics and insights.

The position drives digital transformation, standardizes processes, and builds executive-ready dashboards to inform leadership decisions and optimize performance.

Qualifications

Bachelor's degree in a relevant field.
5+ years in supply chain, customer service, or related healthcare functions.
Strong data storytelling with executive-ready visuals and insights.

Responsibilities

Standardize global customer service processes and metrics across regions.
Collaborate with regional stakeholders to track adoption of strategic initiatives.
Support cross-functional programs to improve service efficiency and experience.
Design, build, and maintain dashboards and reporting tools.
Translate business requirements into actionable analytics solutions.
Analyze data to identify trends, risks, and opportunities.
Create executive summaries and data visualizations for leadership.
Serve as subject matter expert for analytics, Power BI, and reporting.

Skills

Supply chain

Customer service

Data storytelling

Excel

Cross-functional collaboration

SAP

ERP

Tableau

SQL

Alteryx

Education

Bachelor's degree

Tools

Power BI

Dashboards

Job description

The position drives digital transformation, standardizes processes, and builds executive-ready dashboards to inform leadership decisions and optimize performance.

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