Global Customer Revenue Strategy & Operations Manager (IM Org)

Rippling (Netherlands); San Francisco (CA); Hybrid; USD 150,000 - 230,000; Full time

Job summary

Rippling is seeking a Global Customer Revenue Strategy & Operations Manager to lead sales strategy, forecasting, and reporting for the Implementation organization. You will partner with CX, Sales, and leadership to build and operationalize strategic plans, and to monitor execution across post-sales operations.

The role focuses on implementing forecasting, headcount planning, and overseeing large teams, with collaboration across sales, marketing, and customer experience to surface key

Qualifications

• 3-5+ years of work experience in Consulting, Finance, Sales Operations, Sales Strategy or related fields.
• Requires Excel and financial modeling skills.
• Requires SQL and BI experience; Salesforce experience is a nice to have.
• Strong analytical, modeling, and conceptual problem-solving skills with large data sets.
• Proactive, self-starter with experience delivering measurable GTM impact.
• Ability to work autonomously in a fast-moving startup or hyper-growth environment.
• Excellent written and verbal communication skills.
• Experience driving cross-functional initiatives with speed and efficiency.
• Excellent cross-functional stakeholder management.
• Proficient in Excel/Google Sheets; familiarity with BI tools (Tableau, Mode).

Responsibilities

• Act as a business partner for CX and Sales Leadership; own operational cadence.
• Coordinate with revenue operations on systems and process improvements.
• Lead annual planning modeling, target setting and reporting.
• Own capacity plan and financial modeling for IM organization; build strategic plans.
• Design data capture strategies and manage multiple operating models.
• Lead bi-weekly workload forecasting and monthly MBR reporting; surface insights.
• Develop ad-hoc analyses to inform leadership decisions.

Skills

Analytical thinking

Strong communication

Cross-functional collaboration

Autonomy in fast-paced startup

Problem solving

GTM experience

Self-starter

Adaptability

Strategic thinking

Stakeholder management

Tools

Excel

SQL

Tableau

Mode

Google Sheets

Salesforce

Job description

About the role

Rippling is hiring for a Global Customer Revenue Strategy & Operations Manager to manage critical customer sales strategy, operations and reporting capabilities for our Implementation organization (“IM”). This role will support the full design of Rippling’s Implementation business strategy and will monitor and report on execution to that strategy. This role will partner closely with senior leadership to build strategic business plans for the business. They will work to operationalize these plans throughout the year. They will own the build of critical business reporting and present on several cadences (weekly ad-hoc, monthly via the MBR, quarterly via strategy memo production). You will support a wide-range of post-sales operations including implementation forecasting, headcount & capacity planning, and oversee one of the largest organizations in the business. Lastly, you’ll collaborate closely with leadership across interconnected parts of the business (sales, marketing, customer experience) and be expected to cross-functionally partner with teams to manage business performance and surface key insights. This is a very exciting position located at the cross-section of several fast-paced and high-performing teams.

The ideal candidate will have worked in fast-paced environments before, ideally at a multi-product SaaS company and will have made a measurable impact to the sales organization. You should also be comfortable tackling ambiguous and challenging problems and working independently as well as part of a team. This is an opportunity to work on high-visibility strategic initiatives in a rapidly growing sales organization.

This role will be based in our San Francisco, CA office and will require being in office 3x/week.

What you’ll do

• Business Partner and Team Player: Act as a business partner for CX & Sales Leadership. You will be a strategic thought partner and responsible for the operational cadence of the business. Coordinate with revenue operations teammates on systems and process improvements for the sales organization. Partner cross-functionally on key components of our annual planning process including modeling, target setting and reporting.
• Strategic and Operational Planning: Own financial model (capacity plan) for the IM organization. Lead building of detailed strategic and operational plans. Ensure modeling keeps pace with the evolving needs of the business. Support team in developing a robust understanding of the business. Drive plan operationalization.
• Operational Management: Operate at intersection of 750+ IM Managers who work within our SFDC instance. Design and implement new data capture strategies to improve operational efficiency. Manage several operational business models which track to Plan performance. Maintain team segmentation models and improve over time.
• IM Workload Forecasting: Own the bi-weekly IM Workload forecasting process. Lead/support weekly calls. Oversee forecasting performance and accuracy and increase both over time. Improve process over time and develop new ways to analyze the business.
• Reporting: Own monthly IM MBR reporting. Build, manage and share materials to executive leadership. Surface insights to leadership that are both quantified and actionable. Maintain deep knowledge of the business to ensure reporting accurately reflects state of the business as we scale. Design and build analytics to measure KPIs.
• Ad-hoc analysis and project support: Develop a deep understanding of the entire customer business at Rippling to inform your ability to provide ad hoc analysis support. Leverage data to surface key insights about the business and provide thoughtful, logical, sound recommendations to leadership.

Qualifications

• 3-5+ years of work experience in Consulting, Finance, Sales Operations, Sales Strategy, Sales Analytics or other related fields
• Requires Excel and financial modeling skills
• Requires SQL and BI experience; Salesforce experience is a nice to have
• Strong analytical, modeling, and conceptual problem-solving skills and ability to work with large data sets
• Proactive, self-starter with direct experience driving projects that deliver measurable impact to GTM teams
• Ability to work with a high degree of autonomy in a fast-moving startup or a hyper growth environment
• Excellent communication skills (written, verbal)
• Experience driving cross-functional initiatives with speed and efficiency
• Excellent cross-functional stakeholder management
• Strong Microsoft Excel / Google G-Sheets skills, familiarity with BI Tools (Tableau, Mode)

Additional Information

This role will receive a competitive salary + benefits + equity.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above.