Global Customer Revenue Strategy & Operations Manager (IM Org)

Rippling; San Francisco (CA); On-site; USD 105,000 - 175,000; Full time

Job summary

Rippling in San Francisco, CA is seeking a Global Customer Revenue Strategy & Operations Manager to lead critical customer sales strategy, operations and reporting for our Implementation organization.

You will partner with senior leadership to design strategic plans, operationalize them, and own key reports and forecasting across sales, CX, and marketing.

This role requires experience in fast-paced, multi-product SaaS environments and is based in SF with in-office work 3 days a week.

Qualifications

• 3–5+ years in Consulting, Finance, Sales Operations or related fields.
• Excel with financial modeling skills.
• SQL and BI experience; Salesforce a plus.
• Strong analytical, modeling, and problem-solving with large data sets.
• Autonomous, proactive, able to drive projects in fast-moving environments.

Responsibilities

• Partner with CX & Sales leadership to coordinate strategy and reporting.
• Own financial model and capacity planning for the IM organization.
• Design and implement data capture strategies across SFDC to improve efficiency.
• Lead bi-weekly workload forecasting and weekly forecasting calls.
• Own monthly IM MBR reporting and present actionable insights to leadership.
• Provide ad-hoc analyses to surface key business insights.

Skills

Excel

Financial modeling

SQL

Business Intelligence

Cross-functional collaboration

Analytical thinking

Autonomy

G-Sheets

Tools

Tableau

Mode

Salesforce

Job description

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses.

About the role

Rippling is hiring for a Global Customer Revenue Strategy & Operations Manager to manage critical customer sales strategy, operations and reporting capabilities for our Implementation organization (“IM”). This role will support the full design of Rippling’s Implementation business strategy and will monitor and report on execution to that strategy. This role will partner closely with senior leadership to build strategic business plans for the business. They will work to operationalize these plans throughout the year. They will own the build of critical business reporting and present on several cadences (weekly ad-hoc, monthly via the MBR, quarterly via strategy memo production). You will support a wide-range of post-sales operations including implementation forecasting, headcount & capacity planning, and oversee one of the largest organizations in the business. Lastly, you’ll collaborate closely with leadership across interconnected parts of the business (sales, marketing, customer experience) and be expected to cross-functionally partner with teams to manage business performance and surface key insights. This is a very exciting position located at the cross-section of several fast-paced and high-performing teams.

The ideal candidate will have worked in fast-paced environments before, ideally at a multi-product SaaS company and will have made a measurable impact to the sales organization. You should also be comfortable tackling ambiguous and challenging problems and working independently as well as part of a team. This is an opportunity to work on high-visibility strategic initiatives in a rapidly growing sales organization.

This role will be based in our San Francisco, CA office and will require being in office 3x/week.

What you’ll do

• Business Partner and Team Player: Act as a business partner for CX & Sales Leadership. You will be a strategic thought partner and responsible for the operational cadence of the business. Coordinate with revenue operations teammates on systems and process improvements for the sales organization. Partner cross-functionally on key components of our annual planning process including modeling, target setting and reporting.
• Strategic and Operational Planning: Own financial model (capacity plan) for the IM organization. Lead building of detailed strategic and operational plans. Ensure modeling keeps pace with the evolving needs of the business. Support team in developing a robust understanding of the business. Drive plan operationalization.
• Operational Management: Operate at intersection of 750+ IM Managers who work within our SFDC instance. Design and implement new data capture strategies to improve operational efficiency. Manage several operational business models which track to Plan performance. Maintain team segmentation models and improve over time.
• IM Workload Forecasting: Own the bi-weekly IM Workload forecasting process. Lead/support weekly calls. Oversee forecasting performance and accuracy and increase both over time. Improve process over time and develop new ways to analyze the business.
• Reporting: Own monthly IM MBR reporting. Build, manage and share materials to executive leadership. Surface insights to leadership that are both quantified and actionable. Maintain deep knowledge of the business to ensure reporting accurately reflects state of the business as we scale. Design and build analytics to measure KPIs.
• Ad-hoc analysis and project support: Develop a deep understanding of the entire customer business at Rippling to inform your ability to provide ad hoc analysis support. Leverage data to surface key insights about the business and provide thoughtful, logical, sound recommendations to leadership.

Qualifications

• 3-5+ years of work experience in Consulting, Finance, Sales Operations, Sales Strategy, Sales Analytics or other related fields
• Requires Excel and financial modeling skills
• Requires SQL and BI experience; Salesforce experience is a nice to have
• Strong analytical, modeling, and conceptual problem-solving skills and ability to work with large data sets
• Proactive, self-starter with direct experience driving projects that deliver measurable impact to GTM teams
• Ability to work with a high degree of autonomy in a fast-moving startup or a hyper growth environment
• Experience driving cross-functional initiatives with speed and efficiency
• Excellent cross-functional stakeholder management
• Strong Microsoft Excel / Google G-Sheets skills, familiarity with BI Tools (Tableau, Mode)

Additional Information

This role will receive a competitive salary + benefits + equity.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above.

The pay range for this role is:

105,000 - 175,000 USD per year (US Tier 1)