Global Customer Events Ambassador

Stuller, Inc.; Lafayette (LA); On-site; USD 34,000 - 52,000; Full time

Job summary

Stuller, Inc. is seeking a Customer Ambassador to build strong relationships with customers at events and manage the end-to-end event experience.

You will handle outreach, registration, travel coordination, event communications, and post-event follow-up, representing the Stuller brand with professionalism and a customer-first mindset. You will engage proactively to meet registration goals, coordinate travel, and support on-site activities across multiple channels, helping deliver exceptional

Qualifications

• Minimum of two years of experience in a customer service, hospitality, events, sales support, or customer-facing role.
• Strong verbal and written communication skills.
• Excellent organizational, planning, and time management abilities.
• Ability to manage multiple priorities while maintaining a high level of accuracy.
• Proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Ability to work varying shifts, weekends, holidays, and extended hours as business needs require.

Responsibilities

• Serve as the primary point of contact for customers throughout the event lifecycle, including event promotion, registration, attendance, and post-event follow-up.
• Proactively engage customers to support registration goals for events, trainings, and educational opportunities.
• Coordinate travel arrangements, schedules, and special event requests to ensure a seamless customer experience.
• Facilitate facility tours and support on-site customer activities during Stuller events.
• Collaborate cross-functionally with event contributors and business partners to execute successful customer experiences.
• Develop and deliver customer-facing presentations and event-related communications.
• Manage customer inquiries received through the event phone line, email, and other communication channels.
• Conduct account research to ensure customer communications are relevant, targeted, and valuable.
• Build relationships with customers by understanding their business needs and connecting them with appropriate solutions and resources.
• Support post-event outreach efforts designed to strengthen customer engagement and encourage continued participation.
• Utilize multiple communication channels, including phone, email, chat, and in-person interactions, to provide exceptional customer support.
• Assist Customer Care operations during high-volume business periods as needed.

Skills

Customer service

Communication skills

Organization

Time management

Microsoft Office

Cross-functional collaboration

Professional presence

Flexibility

Tools

Cvent

PowerPoint

Excel

Job description

Stuller, Inc. is seeking a Customer Ambassador to build strong relationships with customers at events and manage the end-to-end event experience.

You will handle outreach, registration, travel coordination, event communications, and post-event follow-up, representing the Stuller brand with professionalism and a customer-first mindset. You will engage proactively to meet registration goals, coordinate travel, and support on-site activities across multiple channels, helping deliver exceptional