Global Customer Care Process Lead - AI & Transformation

Bio-Rad Laboratories, Inc; California, Northern (MO, KY); Ibrido; USD 179.000 - 247.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive medical plans

Free HSA funds

Education benefits

Employee stock purchase program

Wellness programs

Descrizione del lavoro

Bio-Rad Laboratories, Inc. is seeking a Sr. Director or Director, Global Customer Care Process Lead to act as Global Process Owner for Customer Service and Customer Technical Support.

You will set strategic direction, governance, and drive end-to-end process improvements across 37 countries in a highly regulated, reliability-critical environment. You will evaluate organizational design, operating models, and capability needs while guiding AI-enabled enhancements to standardize tools and

Competenze

• Bachelor’s degree in Business, Operations, Supply Chain, Engineering, Life Sciences, or related field; Master’s preferred.
• Experience with AI-enabled capabilities and process design.
• Lean / Six Sigma certification.
• Deep knowledge of global Customer Service operations.

Mansioni

• Lead global process strategy for Customer Service & Technical Support.
• Drive governance, standardized end-to-end processes across 37 countries.
• Oversee organizational design, operating model effectiveness, and capability requirements.
• Collaborate with Commercial Training to deploy SOPs and tools.

Conoscenze

Customer service

Global experience

Process improvement

AI awareness

Lean Six Sigma

Formazione

Bachelor's degree

Master's degree preferred

Descrizione del lavoro

Bio-Rad Laboratories, Inc. is seeking a Sr. Director or Director, Global Customer Care Process Lead to act as Global Process Owner for Customer Service and Customer Technical Support.

You will set strategic direction, governance, and drive end-to-end process improvements across 37 countries in a highly regulated, reliability-critical environment. You will evaluate organizational design, operating models, and capability needs while guiding AI-enabled enhancements to standardize tools and