Global Customer Application Engineer

ABB; Cary (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

ABB is seeking a Global Application Specialist for the North American market to design, develop, and validate applications in critical power and building electrification. You will lead efforts to translate end-user demands into valuable solutions, leveraging ABB's resources to advance the data center and related markets.

You will collaborate with product management, digital teams, and customers, while contributing to standards and market trends.

Qualifications

• Bachelor’s degree in engineering is required.
• Familiarity with electrical distribution and critical power systems.
• Knowledge of NEC codes and electrical design requirements is a plus.

Responsibilities

• Collect end-user demands in the US to develop new solutions and products.
• Develop resources within ABB to execute the business plan and support customers with dedicated solutions.
• Support test and validation of applications.
• Help customers identify the best solutions for their projects.
• Ensure the application configurator and customer journey are in place for the respective application.
• Capture the customers’ voice through the Customer-In process.
• Support digital marketing campaigns related to applications.
• Monitor market trends and provide input to strategy and product management.
• Provide feedback to Product Management and Digital on new development needs.
• Participate in national/international standardization committees.

Skills

Agile mindset

Communication skills

English proficiency

Education

Bachelor’s degree in engineering

Tools

Etap

SKM

EasyPower

AutoCAD

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Chapter Lead

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In Electrification Business – Smart Power Division, we are looking for a Global Application Specialist to develop applications in the area of critical power and building electrification for North American market. In this role you will design, develop, and validate applications and solutions in above areas leveraging on a customer-in approach.

Your Responsibilities

Summary of duties: Collect the demands of US based end users for the development of new solutions and products, understanding their most critical demands, develop resources inside ABB focused on these developments to increase ABB's participation in the data center market, promoting innovative and in advance of competitors' developments.

• Development of applications, included training, value proposition, communication materials (30% of the time)
• Develop resources in ABB organization to execute the business plan, support customer with dedicated solutions, new product development and commercial execution. (25% of the time)
• Support test and validation of applications (5% of the time)
• Help customers by identifying the best solutions for their projects (5% of the time)
• Ensure adequate customer journey (i.e., application configurator) is in place for the respective application (5% of the time)
• Customer-In process to capture the customers’ voice (5% of the time)
• Support digital marketing campaigns related to applications (5% of the time)
• Define ABB and competitive landscape, monitor market trends in the above applications and recommends adjustments for the long and mid-term strategy (5% of the time)
• Provide feedbacks to Product management and Digital on new development needs (5% of the time)
• Participate to national/international standardization committee (5% of the time)
• Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. (5% of the time)

Your background

• Bachelor’s degree in engineering
• Technical understanding and willingness to learn and continuously acquire new competences.
• Experience in electrical systems, ability to read, understand and design electrical diagrams
• Experience with electrical distribution, critical power systems, protection and switching devices, metering and monitoring devices and systems,…
• Agile mindset and preferable experience in an agile working context
• Excellent communication skills
• Proficiency in written and spoken English
• Second language is a plus
• Negotiation skills, market knowledge, leadership skills, social skills complete the profile
• Knowledge of NEC codes (i.e. NEC700,701,702),Uptime Institute Tier design, ANSI/TIA-942-A ratings, ANSI/BICSI 002 levels, or similar electrical distribution design requirements is considered a plus
• Design software skills(i.e. Etap, SKM, EasyPower, AutoCAD or similar is considered a plus

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.