Global CS Process & Systems Excellence Lead

C321 Quaker Houghton Support France Eurl; Conshohocken (Montgomery County); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive pay

Volunteer time off

Dress for your day

Full benefits package

Global industry leadership

Job summary

Quaker Houghton is seeking a Senior Continuous Improvement leader to drive the Customer Service improvement strategy across the global Order-to-Cash landscape. You will map processes, identify bottlenecks, and implement standardized best practices to raise service quality and efficiency.

You will partner with IT, Digital and business stakeholders to design automation opportunities, develop business cases, and measure benefits realization across regions.

Qualifications

• Experience leading process improvement programs across global finance/order-to-cash.
• Ability to map processes, identify bottlenecks and quantify benefits.
• Strong collaboration with IT, Digital and business stakeholders.

Responsibilities

• Lead continuous improvement strategy for global Order-to-Cash processes.
• Identify opportunities to improve service quality, efficiency and customer experience.
• Develop business cases and track benefits realization post-implementation.
• Oversee governance, change management and user adoption for improvements.

Skills

Process improvement

O2C optimization

Change management

Automation mindset

Tools

RPA

Workflow automation

Job description

Quaker Houghton is seeking a Senior Continuous Improvement leader to drive the Customer Service improvement strategy across the global Order-to-Cash landscape. You will map processes, identify bottlenecks, and implement standardized best practices to raise service quality and efficiency.

You will partner with IT, Digital and business stakeholders to design automation opportunities, develop business cases, and measure benefits realization across regions.