Global Community Manager - Flexible Work Environment

Applause; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Applause seeks a Community Manager to support over 1 million testers from around the world and help grow the Applause uTest brand. The role involves recruiting participants for customer requests, improving tester experience, and expanding community reach.

The ideal candidate lives in the Central or West Coast time zone, has recruiting experience, strong analytics, and excellent English communication. You will lead social campaigns, build tester relationships, and drive events and content

Qualifications

• Proven work experience as a community manager.
• Experience launching community initiatives (forums, ambassador program, events, newsletters).
• Ability to identify and track relevant community metrics (e.g., attendance KPIs).
• Excellent verbal and written communication skills in English.
• Hands-on experience with social media management for brands.
• Ability to interpret website traffic and online engagement metrics.
• Knowledge of online marketing and marketing channels.
• Attention to detail and ability to multitask.

Responsibilities

• Defining and implementing social media and communication campaigns to align with marketing strategies.
• Providing engaging text, image and video content for social media accounts.
• Responding to comments and tester queries in a timely manner.
• Monitor and report on feedback and online reviews.
• Organize and participate in events to build community and boost brand awareness.
• Coordinate with Marketing Team to ensure brand consistency.
• Build relationships with testers, potential testers, industry professionals and journalists.
• Stay up-to-date with digital technology trends.

Skills

Community management

Campaign launches

Metrics tracking

English comms

Social media management

Web analytics

Online marketing

Attention to detail

Marketing degree

Education

Degree in Marketing

Job description

Applause seeks a Community Manager to support over 1 million testers from around the world and help grow the Applause uTest brand. The role involves recruiting participants for customer requests, improving tester experience, and expanding community reach.

The ideal candidate lives in the Central or West Coast time zone, has recruiting experience, strong analytics, and excellent English communication. You will lead social campaigns, build tester relationships, and drive events and content