Global Command Center Support / SOC

IBM; New York (NY); Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player seeks a dedicated IT professional to enhance technological infrastructure. In this dynamic role, you will design, implement, and maintain systems that drive business success. You'll collaborate with cross-functional teams to ensure optimal performance and security while embracing innovative solutions. This position offers a unique opportunity to work remotely across the US, fostering a culture of growth and collaboration. Join a team that values curiosity and creativity, where your contributions will make a significant impact on clients and the industry at large.

Benefits

Medical & prescription drug coverage

Dental insurance

Vision insurance

Mental health & well-being support

Paid holidays

Paid sick time

Paid vacation

Life insurance

401(k)

Employee Stock Purchase Plan

Qualifications

• Expertise in managing server operating systems and optimizing performance.
• Deep knowledge of network design, routing protocols, and security.

Responsibilities

• Design and implement technological infrastructure to meet business needs.
• Collaborate with IT teams to troubleshoot and optimize performance.

Skills

System administration

Network configuration

Troubleshooting

Performance monitoring

Cloud computing

Security protocols

Project management

Documentation

Scripting

Adaptability

Education

Bachelor's Degree

Tools

VMware

AWS

Azure

Google Cloud

Windows Server

Linux

Unix

Oracle

SQL Server

MySQL

Job description

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

Responsible for designing, implementing, maintaining, and troubleshooting an organization's technological infrastructure, including networks, servers, storage systems, and other hardware and software components, ensuring they meet business needs by optimizing performance, security, and availability; key responsibilities include installation, configuration, monitoring, troubleshooting, capacity planning, and collaborating with other IT teams to address issues and implement updates.

This Job can be Performed from anywhere in the US.

Required education

Bachelor's Degree

Required technical and professional expertise

System administration, network configuration, troubleshooting, performance monitoring, disaster recovery, virtualization, cloud computing, security protocols, project management, documentation, scripting, and proficiency with specific operating systems and hardware.

Key technical skills :

• Networking technologies : Understanding of network protocols (TCP / IP, UDP), routing, switching, firewalls, VPNs.

Professional skills :

• Troubleshooting : Ability to diagnose and resolve complex technical issues
• Problem-solving : Applying analytical skills to identify root causes of problems
• Communication : Effectively communicating technical information to both technical and non-technical stakeholders
• Documentation : Creating clear and concise technical documentation
• Project management : Planning, executing, and monitoring IT infrastructure projects
• Teamwork : Collaborating with other IT professionals to achieve project goals
• Adaptability : Keeping up with rapidly evolving technologies and industry trends

Specific areas of expertise depending on the role :

• Network infrastructure specialist : Deep knowledge of network design, routing protocols, and network security.
• Server administration : Expertise in managing server operating systems like Windows Server, Linux, or Unix.
• Virtualization platforms : Experience with technologies like VMware, Hyper-V, or Citrix XenServer.
• Cloud computing platforms : Familiarity with AWS, Azure, or Google Cloud
• Storage management : Knowledge of storage area networks (SAN), network attached storage (NAS), and data backup strategies.
• Security best practices : Understanding of security principles, access controls, encryption, vulnerability management
• System administrator : Expertise in managing server operating systems, patching, and system performance optimization
• Cloud infrastructure specialist : Extensive experience with cloud services, migration strategies, and cloud security
• Database administrator : Knowledge of database management systems (DBMS) like Oracle, SQL Server, or MySQL
• Security infrastructure specialist : Focus on network security, identity management, and threat analysis

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive benefits program which may include medical & prescription drug coverage, dental, vision, mental health & well being, 8 paid holidays, minimum 56 hours paid sick time, 80 hours paid vacation, life insurance, 401(k), financial counseling, and the IBM Employee Stock Purchase Plan. IBM offers paid family medical leave and disability benefits to eligible employees where required by applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role

We consider qualified applicants with criminal histories, consistent with applicable law.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

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Command Center • New York, NY, United States