Global Clinical Complaints Specialist (Hybrid)

WorkLLama; Rahway (NJ); Hybrid; USD 70,000 - 95,000; Full time

Job summary

WorkLLama in Rahway, NJ is seeking a Clinical Complaint Specialist to support the Global Development Quality team. You will manage intake, documentation, and follow-up of distribution-related clinical complaints, coordinating with trial sites and internal stakeholders under GMP guidelines.

The role requires 3–6 years of GMP/pharma experience, strong communication, and meticulous record-keeping. The position offers a hybrid work arrangement with 3 on-site days in Rahway, NJ and flexible

Qualifications

• Bachelor's degree in a technical or scientific field preferred.
• 3–6 years of GMP/pharma post-degree experience.
• Strong written and verbal communication.
• Excellent organizational and time-management skills.
• Proficiency with core MS applications; willingness to learn specialized software.

Responsibilities

• Support global clinical complaint management for clinical supplies under GMP.
• Log, process, and route distribution-related complaints with documentation.
• Liaise with clinical sites and internal teams to gather details and follow up to resolution.
• Review data for completeness and perform risk assessments.
• Maintain detailed complaint records in quality systems and monitor timelines for closure.
• Coordinate investigations and escalate complex issues to leadership when needed.

Skills

Communication skills

MS Excel/Outlook/Access

Detail oriented

Time management

Learning new systems

Education

Bachelor's degree

Tools

Veeva

TrackWise

SAP

Job description

WorkLLama in Rahway, NJ is seeking a Clinical Complaint Specialist to support the Global Development Quality team. You will manage intake, documentation, and follow-up of distribution-related clinical complaints, coordinating with trial sites and internal stakeholders under GMP guidelines.

The role requires 3–6 years of GMP/pharma experience, strong communication, and meticulous record-keeping. The position offers a hybrid work arrangement with 3 on-site days in Rahway, NJ and flexible