Global Client Services, AVP, Client Services, EMEA, based in Frankfurt (m/f/d)

TIAA; United States; Remote; USD 60,000 - 120,000; Full time

Job summary

An established industry player seeks a dedicated AVP for Client Services to enhance client relationships and deliver exceptional service. This role involves leading client interactions, managing the full client life cycle, and collaborating with various teams to innovate and improve client experiences. The ideal candidate will have a strong background in client leadership, excellent communication skills, and fluency in both German and English. Join this dynamic team to make a significant impact in a global asset management environment, where your contributions will help shape the future of client service excellence.

Qualifications

• Degree educated with proven client leadership skills and public investment market experience.
• Strong project management and communication skills are essential.

Responsibilities

• Maintain first-class client service and manage relationships throughout the client life cycle.
• Lead client meetings and coordinate reporting deliverables.

Skills

Client Leadership Skills

Project Management Skills

Communication Skills

Fluent in German

Fluent in English

Education

Degree

Tools

MS Word

MS Excel

MS PowerPoint

Job description

About Global Client Services

Global Client Services (GCS) covers Client Services, Private Fund Services, Shareholder Services, Client Transitions, Client Reporting, New Business & Retention Services (a.k.a. RFP), and Business Transformation, and is involved in nearly every facet of the client life cycle. The GCS strategy is to build a global, scalable client service and content delivery platform to keep pace with the growth of the business, to drive better win and retention rates, provide timely and built-for-purpose client and regulatory reporting, and deliver a seamless client experience.

Overview of the Role

Building and providing a first-class Client Service function globally. The AVP, Client Services, EMEA will be responsible for maintaining day-to-day contact with our clients. This will entail building trusted and deep relationships with your clients. You will challenge yourself to understand intricate operating models and outstanding servicing requirements in order to provide a differentiated client experience. Through proactive engagement you will deliver the best of Nuveen to your clients with the goal of exceeding their servicing expectations.

Key responsibilities will include:

• Maintaining a first-class client service as key contact for servicing – internally and externally.
• Independently lead client meetings where appropriate.
• Managing the client relationship through every stage of the life cycle, from assessing pre-win complexity, through to onboarding client mandates and completing ongoing service requirements of our clients and their third parties.
• Applying thought leadership to both projects and management of client relationships. Occasionally required to lead on projects representing the client and the team.
• Operating as a creative problem solver and building positive relationships with client-facing and non-client-facing teams.
• Co-ordination, monitoring and tracking of ad hoc and recurrent investor reporting deliverables.
• Partnering with colleagues and functions across Nuveen to innovate, harness technology and enhance operational processes that continue to improve your clients’ servicing experience.
• Maintaining information on the in-house client relationship management systems ensuring that it is complete and accurate for each client.
• General client relationship management – keeping clients up to date with news and any new initiatives or regulatory considerations/changes.
• Liaising with third parties to ensure technical support is received on all issues concerning administration, investment accounting and custody.
• Regularly review service standards with those areas of the business which have an impact on client service perceptions. Owning and evolving core operational service offering in partnership with operational groups and key third-party providers.
• Participation in any team related projects as required.
• Independently lead client meetings and interactions.

Technical Skills & Qualifications Required

• Degree educated.
• Proven client leadership skills and service philosophy.
• Public investment market experience essential.
• Good knowledge of MS Word, Excel and PowerPoint.
• Must be computer literate and able to work with bespoke systems (training will be provided).

Competencies Required

• Fluent German and English speaker essential.
• Naturally exudes emotional ownership for client needs.
• Strong project management skills.
• Must be highly motivated and capable of working independently.
• Excellent communication skills and strong team player.
• Appreciation for importance of process to manage risk.
• Operates effectively under pressure and working to tight deadlines.

Company Overview

Nuveen is the investment management arm of TIAA. It is one of the largest global asset managers with specialist knowledge across a wide array of asset classes, including fixed income, listed equities and alternatives. Nuveen is driven not only by the independent investment processes across the firm, but also the insights, risk management, analytics and other tools and resources a truly world-class platform provides. As a global asset manager, our mission is to work in partnership with our clients to create outcome-focused solutions to help them secure their financial future. For more information about the firm please visit our website at www.nuveen.com.

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