Global Client Programs Project Manager

Meridian Life Science, Inc.; Memphis (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

Meridian Life Science, Inc. in Memphis seeks a Client Services Project Manager to drive customer satisfaction, revenue realization, and operational excellence within a regulated life sciences setting. Reporting to the Sr.

Director of Global Customer Success, the role owns customer-driven custom development and cross-functional initiatives impacting delivery, profitability, and experience. You will collaborate with Sales, R&D, Operations, and Quality in an ISO 13485 facility, executing projects

Qualifications

• Bachelor's degree in Business, Science, Engineering, or related field.
• 3–5+ years of project management in client-facing or cross-functional settings.
• Experience in life sciences, medical devices, diagnostics, or regulated manufacturing.
• Working knowledge of ISO 13485 quality systems and documentation.
• Experience managing customer-facing projects across Operations, R&D, and Commercial.
• Strong commercial acumen balancing customer value, feasibility, and profitability.
• PMP or similar certification preferred.
• Customer-centric mindset with strong relationship management.
• Structured problem solving with risk mitigation.
• Clear, confident communication across organizational levels.
• Attention to detail in regulated environments.

Responsibilities

• Own global customer-driven initiatives including custom product development.
• Develop detailed project plans, timelines, milestones, and risk strategies.
• Lead cross-functional coordination across Commercial, Operations, R&D, Quality, and Supply Chain.
• Maintain comprehensive project documentation in alignment with ISO 13485 requirements.
• Ensure adherence to regulatory, quality, and change control processes throughout the project lifecycle.
• Act as the primary customer-facing contact for assigned initiatives and manage expectations.
• Evaluate requests, change orders, and exceptions with commercial judgment.
• Partner with Sales to align on opportunity value, customer priorities, and long-term relationship strategy.
• Identify systemic process gaps and drive continuous improvement initiatives.
• Facilitate structured project meetings and drive accountability across functions.

Skills

Project management

Client-facing

Cross-functional leadership

Commercial acumen

ISO 13485

R&D collaboration

Timeline management

Education

Bachelor's degree

Job description

Meridian Life Science, Inc. in Memphis seeks a Client Services Project Manager to drive customer satisfaction, revenue realization, and operational excellence within a regulated life sciences setting. Reporting to the Sr.

Director of Global Customer Success, the role owns customer-driven custom development and cross-functional initiatives impacting delivery, profitability, and experience. You will collaborate with Sales, R&D, Operations, and Quality in an ISO 13485 facility, executing projects