Global Client Management Team Leader

ThermoFisher Scientific; Cambridge (MA); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading scientific company is seeking a Global Client Management Team Leader to oversee a remote team in delivering solutions to clients. This role involves collaborating with various stakeholders, managing performance, and ensuring project success in clinical supply chains. The ideal candidate has a Master's degree and extensive experience in project management within the pharmaceutical industry.

Qualifications

• 3 years of experience as a Clinical Supply Chain Specialist or related occupation.
• Experience in leading cross global project management teams.
• Strong understanding of clinical trials and associated business processes.

Responsibilities

• Lead and oversee a team including various project managers.
• Collaborate with stakeholders to execute project plans.
• Manage performance reviews and team development.
• Oversee budget management and business metrics.

Skills

Clinical service management

Clinical Trial Division (CTD) Business

Project Management

Stakeholder management

Negotiation skills

Mentoring and coaching

Education

Master’s degree in Engineering Management Operations or related field

Bachelor’s degree with 5 years’ experience as an alternative

Tools

IRT (Interactive Response Technology)

GMP regulations knowledge

Job description

Overview

COMPANY: Thermo Fisher Scientific Inc.

LOCATION: 168 Third Ave, Waltham, MA 02451

TITLE: Global Client Management Team Leader

HOURS: Monday to Friday, 8:00 am to 5:00 pm

WORK SCHEDULE: Standard (Mon-Fri)

TRAVEL: Work is 100 % remote. Travel required (up to 10-25%) International travel may also be required

Responsibilities

• Lead and oversee a team that includes Enterprise Project Managers and support personnel to meet customer needs, achieve business targets, and fulfill operational objectives.
• Collaborate with stakeholders, including commercial teams, site clinical/BioServices Client Services Team Leaders, logistics/transportation, quality, finance, and others to seamlessly execute project plans, while managing divisional complexities to meet customer expectations and maintain quality standards.
• Conduct the candidate screening process, interview, and provide hiring recommendations to the manager.
• Coach, mentor, and hold team members accountable for achieving results, driving process improvements, and delivering an outstanding customer experience.
• Regularly meet with each team member to ensure clear expectations, provide coaching and feedback, and address any barriers to execution.
• Manage the Performance Management Development process, including goal setting, mid-year, and year-end performance reviews in alignment with company guidelines.
• Monitor and report on team performance, anticipating issues, escalating as necessary, and keeping the GCM Senior Manager informed.
• Serve as a subject matter expert (SME) and participate in initiatives that enhance the overall effectiveness of the Client Services organization.
• Lead a project portfolio (with the number of projects depending on their complexity and team size), overseeing planning and delivery at all stages in coordination with the global Project Management team, guiding clients through the process from start to finish.
• Oversee budget management, headcount planning, and the tracking of business metrics, including performance and other relevant KPIs.
• Work closely with leadership to ensure global alignment on best practices, training, and procedural standards.
• Provide support for customer issues and escalations, championing the voice of the customer and fostering overall customer loyalty.
• Promote and lead a culture of proactive continuous process improvement.
• Duties can be performed remotely.

Requirements

• MINIMUM Education Requirement: Master’s degree or foreign degree equivalent in Engineering Management Operations or related field of study or foreign degree equivalent.
• MINIMUM Experience Requirement: 3 years of experience as a Clinical Supply Chain Specialist, Technical Project Manager or related occupation.
• Alternative Education and Experience Requirement: Bachelor’s degree or foreign degree equivalent in Engineering Management Operations or related field of study and 5 years of experience as a Clinical Supply Chain Specialist, Technical Project Manager, or a related occupation.
• Required knowledge or experience with: Field of clinical service management.
• Required knowledge or experience with: Clinical Trial Division (CTD) Business.
• Required knowledge or experience with: Clinical trials (technical operations, quality, regulatory) as well as CTD structure/sites and managing large, complex clinical trial projects.
• Required knowledge or experience with: Understanding of business processes within CTD (contracts, proposals, financials).
• Required knowledge or experience with: Knowledge of working under GMP regulations in pharmaceutical industry.
• Required knowledge or experience with: Understanding of IRT (Interactive Response Technology) tools used in clinical supply chain.
• Required knowledge or experience with: Global Project Management & stakeholder management.
• Required knowledge or experience with: Experience in leading cross global project management team / collaborative leadership style.
• Required knowledge or experience with: Experience in managing client relationships at governance level and solid negotiation skills.
• Required knowledge or experience with: Coaching, mentoring and developing individual team members.
• Required knowledge or experience with: Interfering with customers and internal stakeholders.
• Required knowledge or experience with: Navigating a matrix organization.
• Required knowledge or experience with: Program management; and
• Required knowledge or experience with: Conflict management and resolution risk management.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.