Global Client Advocate

Willis Towers Watson; Glen Allen (VA); Hybrid; USD 300,000 - 350,000; Full time

Benefits offered by this job

Health and Welfare Benefits

Paid Holidays & PTO

401(k) Savings Plan

Job summary

Willis Towers Watson seeks a Global Client Advocate within Corporate Risk and Broking to lead complex national and global accounts, focusing on Defense & Security and public sector clients. You will coordinate risk and insurance solutions with executives across risk, finance, legal, procurement and operations.

You will drive RFPs, pricing, resource allocation, and profitability while building deep senior-level relationships and ensuring client satisfaction across mission-critical operations.

Qualifications

• 15+ years managing highly complex global or national accounts, preferably including Defense & Security, public sector, or government contractors.
• Must hold regulatory licenses, certifications, or other requirements applicable under local/national legislation.
• Must be available to travel as needed.
• Demonstrated ability to advise C-suite and senior stakeholders within highly regulated environments.
• Defense & Security, public sector, or national security-related industry specialization strongly preferred.
• Strong understanding of complex Property & Casualty programs, procurement, and contract-driven insurance obligations.

Responsibilities

• Lead senior-level client relationships across Defense & Security, public sector, and related accounts.
• Lead the RFP process for new and expanded opportunities with strategy and content development.
• Drive pricing of services, resource allocation, and profitability across accounts.
• Drive growth from the portfolio by identifying opportunities tied to emerging risk trends and contract requirements.
• Maintain a core book of revenue and achieve revenue growth through new client acquisition or upsell.
• Ensure high client retention and conduct Independent Client Service reviews every two years.
• Serve as primary portal to WTW for clients, coordinating industry, broking, analytics, and risk resources.
• Develop leadership and mentor others; build diverse, inclusive teams.

Skills

Client relationship management

RFP management

Pricing strategy

Strategic advisory

Regulatory compliance

Public sector procurement

Defense & Security specialization

C-suite communication

Job description

Description

As a Global Client Advocate within Corporate Risk and Broking (CRB), you will be responsible for leading and growing a portfolio of highly complex global and national accounts, with a specific focus on Defense & Security clients, public sector organizations, government contractors, and related entities. This role requires a strong understanding of the unique risk, regulatory, procurement, contractual, geopolitical, and operational environments facing organizations that support national security, defense missions, and critical public-sector operations.

The Global Client Advocate will serve as the senior relationship leader and strategic advisor to executive-level risk, finance, legal, procurement, compliance, and operations stakeholders, coordinating WTW resources to deliver tailored risk and insurance solutions aligned to mission-critical client needs.

Defense & Security Sector Focus: This role will focus on clients operating in the Defense & Security sector, including public sector entities, government contractors, defense technology providers, aerospace and mission-support organizations, and related companies serving national security priorities. The successful candidate will understand the importance of regulatory compliance, procurement discipline, contractual insurance requirements, evolving geopolitical risk, supply chain resilience, cyber risk, and operational continuity in supporting these clients.

• Lead senior-level client relationships across Defense & Security, public sector, government contractor, and related industry accounts


• Lead the RFP process for new and expanded opportunities, including strategy, content development, procurement alignment, and final deliverables


• Drive pricing of services, appropriate resource allocation, and profitability across assigned Defense & Security accounts


• Drive profitable growth from the assigned portfolio of clients and prospects by identifying opportunities tied to emerging risk trends, contract requirements, and evolving client needs


• Achieve target revenues in the following areas :


• Maintain a core book of revenue


• Achieve revenue growth by creating effective sales strategies to new clients or upsell to current clients


• Strong client retention


• Ensure all clients have an Independent Client Service review at least every two years


• Serve as the primary portal to WTW for the client, bringing the right industry, broking, analytics, claims, risk control, and specialty resources to address complex Defense & Security exposures


• Build deep relationships with senior decision-makers, including C-suite, risk management, legal, finance, procurement, compliance, and operations leaders


• Embrace the responsibility to demonstrate inclusive, positive, and colleague empowered leadership as a member of the Client Management function’s senior leadership team.


• Develop and use a deep understanding of WTW’s capabilities and expertise across the company, with emphasis on solutions relevant to government contractors, public sector entities, and mission-critical operations


• Build diverse and inclusive teams through strategic internal and external talent identification and recruitment


• Develop and mentor others


• Partner with broking teams to design and optimize insurance programs addressing complex exposures such as government contracts, multi-location operations, professional liability, cyber, supply chain, international operations, workers compensation, aviation, marine, political risk, and casualty risk


• Monitor market, legislative, procurement, geopolitical, and defense-sector developments that may affect client risk strategy or insurance program design

Qualifications

• 15+ years of experience managing highly complex global or national accounts, preferably including Defense & Security, public sector, government contractor, aerospace, technology, infrastructure, or related clients


• Must hold all regulatory licenses, certifications, or other requirements applicable under local/national legislation.


• Must be available to travel as needed


• Demonstrated ability to advise C-suite and senior stakeholders within highly regulated, procurement-driven, or mission-critical operating environments


• Defense & Security, public sector, government contractor, aerospace, or national security-related industry specialization strongly preferred


• Strong understanding of complex Property & Casualty insurance programs, including program design, coverage analysis, exposure review, loss analytics, and renewal strategy


• Familiarity with public sector procurement, government contracting, RFP processes, compliance requirements, and contract-driven insurance obligations


• Ability to translate complex risk, insurance, regulatory, and operational issues into executive-level recommendations


• Sales experience a definite plus


• Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRIS, CRM)

All colleagues are expected to adhere to and demonstrate our Company Values consistently in every internal and external experience. Our Company Values - Client Focus, Teamwork, Integrity, Respect and Excellence – are more than words. Living our values every day drives our success – they frame our approaches and ways of working and embed the behaviors that drive our performance.

Overall individual colleague performance is determined by achievement toward meeting annual goals/ objectives and demonstration of Company values through behaviors.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.

Compensation

The base salary compensation range being offered for this role is $300,000– $350,000 USD per year. This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)


• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)


• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in- office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications qualifications/experience, performance in the role and potential for revenue generation (Producer roles only)

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State or remote only)

Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

EOE, including disability/vets

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.