Global Care Navigator (Argentina)

Spring Health; New York (NY); On-site; USD 27,000 - 31,000; Full time

Benefits offered by this job

Supplementary health insurance

20 no-cost therapy sessions for you &6

Professional Development Reimbursement

"Spring Renewal" Sabbatical Program

Job summary

Spring Health in New York seeks a Global Care Navigator to guide members through their mental health care journey and ensure an exceptional, empathetic experience across multiple borders.

You will coordinate care, conduct clinical needs assessments, manage crises with safety planning, and document all patient interactions in English within Spring Health’s systems. A licensed psychologist with a masters in Argentina and fluency in English and Spanish is required.

Qualifications

• Masters in behavioral health; licensure or certification required.
• Minimum 2+ years of direct clinical care post-licensure.
• Excellent English and Spanish; comfortable interacting with members worldwide.

Responsibilities

• Interact with patients via phone, chat, and email during shifts.
• Coordinate care, scheduling, and sign-up assistance.
• Conduct clinical needs assessments and refer to appropriate care.
• Manage crises with in-the-moment support and safety planning.
• Document patient interactions in English in Spring Health systems.
• Collaborate with internal teams to resolve issues and improve experience.

Skills

Active listening

Written communication

Bilingual English/Spanish

Education

Masters in behavioral health

Licensure or certification (Argentina)

Job description

Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

We are looking for a Care Navigator/Support Coordinator to join our team! Masters degree in a behavioral health field and licensure or certification as a counselor, social worker, or psychotherapist, psychologist required.

This Global Care Navigator will assist our members through their mental health care journey and connection to care, while ensuring our members are incredibly satisfied with the Spring Health experience. The Global Care Navigator exhibits a deep understanding of all patient and clinician workflows and is highly responsive, resourceful, empathic, and professional. They have creative problem-solving skills and a passion for delivering a high-quality experience. This role will report to the Manager of the Global Team in Clinical Operations.

Flexibility required to work on at least 3 holidays per year. The required shift for this position is Monday through Friday from 10:00AM to 6:30PM ART.

What You’ll Be Doing

• Utilize active listening and written communication skills to interact with and support patients by maintaining availability during shifts for incoming phone, chat, and emails in the language(s) in which you are fluent.
• Manage all care coordination needs, including but not limited to: assisting with platform sign up, troubleshooting tech issues, gathering intake information, scheduling and canceling appointments, and explaining the services available.
• Conduct a clinical needs assessment to develop a plan of action for each member and refer to an appropriate level and modality of care (Spring Health counseling provider or other mental health services.)
• Assess and synthesize information using good clinical judgment to manage member crises such as suicide risk by providing in-the-moment support, triage, safety planning, and follow up.
• Provide consultation, psycho-education, empathy and motivational assistance as needed to address mental health, substance use, and family/relationship concerns.
• Engage in management consultation intake for global members and customers
• Identify and problem-solve issues that serve as a barrier or disruption to care, technical issues, and more submitted by members and providers.
• Research and document crisis resources for members in different countries
• Review and learn from current and new workflows, via a combination of online and live training, and policies, which will be written and spoken in English.
• Summarize all patient interactions, writing in English within Spring Health’s online documentation systems.
• Coordinate with other internal teams in identifying, reporting, and resolving issues as needed, to ensure a smooth member experience.
• Participate in staff meetings, case consultations, training, and special internal projects such as customer-facing initiatives as assigned and available.
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What We Expect From You

• Licensed Psychologist with a masters degree and appropriate credentials in Argentina.
• Minimum of 2+ years of direct clinical care experience post licensure.
• Excellent written/verbal English as well as Spanish and comfortable interacting with members worldwide.
• Must be comfortable using multiple computer platforms at the same time and learning new systems
• Motivated to go above and beyond for members to provide a high-touch experience and outstanding customer service.
• Ability to thrive in a fast-paced and ambiguous environment with constant change as we build out our global presence
• KPIs will include: metrics on connection to care, productivity, and member satisfaction.

The target base range for this position is ARS 40,832,800 – 46,957,720 gross per year and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Spring Health partners with Deel to offer benefits for full-time employees outside of the US.

• Supplementary health insurance coverage. Coverage includes top level packages available per provider, as well as dependent coverage, if required. The exact benefit plan details will vary based on your country’s requirements.
• Spring Health Perks:
  • Access to Spring Internal - 20 no-cost therapy sessions for you and your dependents via Spring Internal within 60 days of start date.
  • Professional Development Reimbursement - Professional Development Reimbursement available for relevant learning and development expenses.
  • “Spring Renewal” Sabbatical Program - When you’re a Team Member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave.

Hypergrowth meets impact

What To Expect Working Here

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, & humility from leadership
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Not sure if you meet every requirement?

Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive.

Our privacy policy:

https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Compensation Range: ARS 40,832,800 - ARS 46,957,720