Global Card and Expense Operations Manager

CAROLINA PRG; Charlotte (NC); Hybrid; USD 125,000 - 180,000; Full time

Job summary

Carolina PRG in partnership with a global brand seeks a Manager of Global Card & Expense Operations to lead and evolve its corporate card and expense programs. The role focuses on audit, compliance, policy governance, controls, and system enhancements across multiple countries in a hybrid work setting.

You will collaborate with Finance, Internal Audit, Tax, IT, Procurement, Controllership, and shared services to identify risks, streamline processes, and improve employee experience.

Qualifications

• Bachelor's degree required in finance, accounting, business, or related field.
• 6–9 years in corporate card, expense, travel and finance operations.
• Experience managing card/expense programs, controls and compliance.
• Experience with SAP Concur Expense.
• Familiarity with SAP S/4HANA ERP.
• Experience leading cross-functional projects.

Responsibilities

• Oversee global Corporate Card and Expense programs across countries.
• Manage SAP Concur Expense workflows and policy configurations.
• Lead audit, compliance, and controls programs with Internal Audit and Controllership.
• Drive process improvements, automation, and global standardization.
• Develop reporting and KPIs to monitor program health.
• Lead offshore/shared services teams and ensure service delivery.

Skills

Analytical thinking

Stakeholder management

Cross-functional collaboration

Problem solving

Communication skills

Education

Bachelor's degree in Finance, Accounting, or Business

Tools

SAP Concur Expense

SAP S/4HANA

Job description

Carolina PRG has partnered with a global brand in their search for a Manager of Global Card & Expense Operations to lead and evolve its global Corporate Card and Expense programs. This is a highly visible role that will help strengthen controls, drive compliance, lead cross-functional initiatives, and improve the effectiveness of card and expense-related processes across the organization. This is a hybrid position.

Position Overview

The Manager, Global Card & Expense Operations will oversee the ongoing optimization of the company’s global Corporate Card and Expense programs, with a particular focus on audit, compliance, controls, policy governance, process improvement, and systems enhancement.

This individual will partner closely with Finance, Internal Audit, Tax, IT, Procurement, Controllership, and shared services teams to identify risks, improve processes, support global consistency, and enhance the employee experience.

Key Responsibilities

Corporate Card & Expense Program Management

• Lead the company’s global Corporate Card and Expense programs, including program governance, policy adherence, operational oversight, and continuous improvement across multiple countries and business environments.
• Oversee card administration, issuance, maintenance, controls, and exception management.
• Ensure card and expense processes align with company policies, financial controls, and governance requirements.
• Manage SAP Concur Expense operations, including workflows, audit rules, policy configuration, issue resolution, and user support.
• Identify opportunities to improve program efficiency, compliance, scalability, and employee experience.

Audit, Compliance & Controls

• Lead initiatives related to corporate card and expense audit activities, including pre-payment and post-payment review frameworks, control execution, and policy compliance monitoring.
• Partner with Internal Audit, Controllership, and other stakeholders on audit reviews, remediation plans, and control enhancements.
• Identify, document, and address control gaps, policy exceptions, and compliance risks.
• Support global policy governance, documentation standards, and applicable tax or VAT considerations in partnership with the appropriate functional teams.
• Analyze program data to identify trends, exceptions, risk areas, and opportunities to strengthen internal controls.

Projects, Process Improvement & Systems Optimization

• Lead and support cross-functional projects involving card and expense transformation, process redesign, automation, and global standardization.
• Partner with IT and Finance systems teams on SAP Concur Expense and ERP integrations, enhancements, upgrades, testing, and issue resolution.
• Implement process improvements that reduce manual effort, improve control effectiveness, and create a more scalable global operating model.
• Support change management efforts related to policy updates, systems enhancements, and process changes.
• Develop communications, training materials, and stakeholder alignment plans to support successful implementation.

Reporting, Insights & Program Performance

• Develop reporting and insights related to spend, policy compliance, operational performance, control effectiveness, and overall program health.
• Use data and analysis to support decision-making, drive accountability, and recommend improvements to processes, policies, and controls.
• Track key operational and compliance metrics.
• Provide leadership with visibility into performance trends, exceptions, risks, and areas requiring corrective action.

Team Leadership & Cross-Functional Partnership

• Lead an offshore or shared services team responsible for expense processing, audits, and employee support.
• Establish and monitor service delivery expectations, including relevant SLAs and KPIs.
• Drive consistency, accountability, service quality, and continuous improvement across the support model.
• Serve as a key point of contact for global card and expense matters.
• Build strong working relationships across Finance, IT, Procurement, Tax, Internal Audit, Controllership, and shared services teams.

Required Qualifications

• Bachelor’s degree in Finance, Accounting, Business, or a related field.
• Approximately 6–9 years of experience in Corporate Card, Expense, Travel and Expense, finance operations, or a related area.
• Meaningful experience managing card and expense programs, compliance activities, controls, and process improvement initiatives.
• Strong experience with SAP Concur Expense.
• Familiarity with ERP environments such as SAP S/4HANA.
• Experience leading or supporting audit, compliance, and control-related activities, including policy adherence, exception management, and remediation.
• Demonstrated success leading cross-functional projects involving systems, governance, process improvement, or operational transformation.
• Strong analytical and problem-solving skills, including the ability to interpret data, identify risks, and recommend practical solutions.
• Strong communication and stakeholder management skills.
• Ability to work effectively across global and cross-functional teams.
• Experience working with shared services, offshore teams, or global operations within a complex organization.

Preferred Qualifications

• Experience supporting global card and expense programs across multiple countries.
• Exposure to VAT, tax, or regulatory considerations related to card and expense programs.
• Experience with automation, workflow optimization, or large-scale process redesign.
• Experience developing dashboards, reporting, and operational or compliance insights for leadership.
• Prior people leadership experience strongly preferred.