Global Business Solutions Group Manager 1, Accountant Service & Support

Intuit; Sacramento (CA); À distance; USD 106 000 - 143 000; Plein temps

Résumé du poste

Intuit, Inc. is seeking an Accountant Support & Service Manager I to lead a remote, geographically distributed Expert Services team. You will own team outcomes end-to-end, drive performance across time zones, and use data to improve KPIs and customer outcomes.

The role emphasizes hiring and developing top talent, fostering accountability, and a culture of continuous improvement, with a focus on delivering exceptional experiences for accounting professionals and clients alike.

Qualifications

• Active CPA or CPB credential, 5+ years managing books for small business clients, or Bachelor's degree in Accounting, Finance, or related field.
• Proven experience leading a geographically diverse, remote workforce, with demonstrated success driving engagement and performance.
• Demonstrated track record of ownership and delivering results in ambiguous, fast-moving environments; experience using data to drive decisions and improve outcomes.
• Active QuickBooks ProAdvisor certification.

Responsabilités

• Lead a geographically distributed, remote team of accounting professionals, driving engagement, performance, and inclusion across time zones.
• Operate with end-to-end ownership of team outcomes, proactively identifying and resolving gaps without waiting for direction.
• Navigate a fast-paced, evolving environment with speed, clarity, and accountability.
• Hire, develop, and retain top talent; build a high-performing culture of accountability, continuous improvement, and customer obsession.
• Use data to drive decisions and act quickly against core KPIs (tNPS, IR, AHT, SQS), implementing improvements delivering on customer outcomes.
• Translate insights into action via monitoring, timely coaching, and closing performance gaps with measurable outcomes.
• Foster a culture of ownership and innovation, encouraging the team to identify problems and take initiative.
• Drive high-quality customer interactions through feedback loops, quality reviews, and continuous improvement.
• Lead one-on-ones, team operating mechanisms, and development planning to accelerate growth and accountability.
• Act as a bridge between frontline teams and senior leadership, synthesizing insights and influencing improvements.
• Ensure alignment with Intuit's Mission, Operating Values, and Prosperity Principles in daily leadership.
• Drive continuous improvement and innovation across team processes and service delivery to optimize operations and enhance customer satisfaction.

Connaissances

CPA/CPB credential

Remote leadership

Data-driven decisions

Ownership in ambiguity

Industry knowledge

Formation

Bachelor's degree in Accounting/Finance or related field

Outils

QuickBooks ProAdvisor

Description du poste

Join Intuit's Global Business Solutions Group, leading an Expert Services team as an Accountant Support & Service Manager 1, supporting accountants leveraging Intuit products and services to power their prosperity. This is a high-impact role where you create the conditions for our Experts to do the best work of their lives while delivering exceptional customer experiences — thriving in ambiguity, owning outcomes end-to-end, and driving continuous improvement to scale this evolving service.

Responsibilities

• Lead a geographically distributed, remote team of accounting professionals, driving engagement, performance, and inclusion across time zones
• Operate with end-to-end ownership of team outcomes, proactively identifying and resolving gaps without waiting for direction
• Navigate a fast-paced, evolving environment with speed, clarity, and accountability
• Hire, develop, and retain top talent; build a high-performing culture of accountability, continuous improvement, and customer obsession
• Use data to drive decisions and act quickly against core KPIs (tNPS, IR, AHT, SQS), implementing improvements delivering on customer outcomes
• Translate insights into action via monitoring, timely coaching, and closing performance gaps with measurable outcomes
• Foster a culture of ownership and innovation, encouraging the team to identify problems and take initiative
• Drive high-quality customer interactions through feedback loops, quality reviews, and continuous improvement
• Lead one-on-ones, team operating mechanisms, and development planning to accelerate growth and accountability
• Act as a bridge between frontline teams and senior leadership, synthesizing insights and influencing improvements
• Ensure alignment with Intuit's Mission, Operating Values, and Prosperity Principles in daily leadership
• Drive continuous improvement and innovation across team processes and service delivery to optimize operations and enhance customer satisfaction

Qualifications

CORE LEADERSHIP CAPABILITIES

• People Champion: Puts people first, deeply understanding their needs and aspirations, and role models Intuit values to build an inclusive culture of empathy, transparency, and trust. At the Manager 1 level, uses this understanding of our people to identify opportunities to better deliver our customer benefits.
• Business Accelerator: Understands Intuit's strategy and 3- & 1-year plans to win, and stays ahead of external factors and trends affecting our people, workplace, and customers. At the Manager 1 level, uses this understanding to prioritize work and increase impact against our bold goals and Big Bets.
• Data Driven: Analyzes and interprets quantitative and qualitative data to get to root cause, experimenting to learn and iterate quickly and thoughtfully. At the Manager 1 level, uses an understanding of the data landscape to conduct analyses that enable data-driven decisions and generate actionable insights.
• Change Leader: Builds strong partnerships, effectively influences stakeholders, and clearly communicates the problem to solve to drive alignment on shared outcomes. At the Manager 1 level, executes projects within the end-to-end change plan, identifies interdependencies and key stakeholder relationships, and escalates barriers.
• Domain Expert: Continuously evolves their discipline using employee feedback and external inspiration, and leverages tools and technologies to build durable, scalable solutions. At the Manager 1 level, uses growing domain expertise to execute efficiently, connect dots across Intuit domains, and identify opportunities to improve solutions so they scale.

QUALIFICATIONS

Required — one or more of the following:

• Active CPA or CPB credential, 5+ years managing books for small business clients, or Bachelor's degree in Accounting, Finance, or related field
• Proven experience leading a geographically diverse, remote workforce, with demonstrated success driving engagement and performance
• Demonstrated track record of ownership and delivering results in ambiguous, fast-moving environments; experience using data to drive decisions and improve outcomes
• Active QuickBooks ProAdvisor certification

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

California Remote (Not Bay Area) $105,500- $143,000