Global Business Process Owner - Sales & Service (Aftermarket)

Moog Inc; Buffalo (NY); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Bonus opportunities

401k matching

Employee Stock Purchase Plan

Job summary

Moog Inc. seeks a Global Business Process Owner for Aftermarket Sales & Service to steer the ERP transformation and standardize global aftermarket processes.

Based onsite in Buffalo, NY, you will lead process design, governance, and cross-functional alignment across regions, balancing standardization with local needs. You will drive testing, adoption, and continuous improvement while collaborating with stakeholders, regional teams, and functional experts.

Qualifications

• Bachelor's degree in technical or business discipline, or equivalent professional experience.
• 7+ years of experience in an aftermarket or Sales and Services environment.
• SAP experience: ECC and/or S/4Hana; knowledge of SAP Activate framework.
• Lean/ Six Sigma experience and continuous improvement initiatives.

Responsibilities

• Define and approve global process standards and policies.
• Ensure ERP configurations align with global process requirements.
• Maintain process documentation and governance frameworks.
• Act as co-decision-maker for process-related conflicts or escalations.
• Approve exceptions and ensure compliance with global standards.
• Collaborate with regional SMEs to harmonize processes; minimize local variations.
• Validate ERP configurations and participate in integration and user acceptance testing.
• Support Change Management by communicating global standards and benefits.
• Monitor process performance post-go-live and identify optimization opportunities.

Skills

Leadership

Communication

Decision making

Global standardization

Six Sigma

Travel readiness

Education

Bachelor's degree in technical or business discipline

Tools

SAP ECC

SAP S/4HANA

SAP Activate

Job description

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Title:

Global Business Process Owner - Sales & Service (Aftermarket)

Reporting To:

Director, Global Business Process Owner

Work Schedule:

Onsite - Buffalo, NY

We are seeking a Global Business Process Owner for Sales & Service (Aftermarket) to support our Business Modernization Program!

Moog is undertaking a major ERP transformation, referred to as the Business Modernization Program (BMP), that spans multiple functional areas across our global enterprise. As a company of more than 14,000 employees operating in 24 countries, Moog is known for its culture of trust, innovation, and technical excellence.

As the Global Business Process Owner (GBPO) for Aftermarket Services, you will be accountable for defining, governing, and sustaining global aftermarket business processes throughout the ERP transformation lifecycle and beyond. You will serve as the business authority for processes including repair and overhaul, warranty, returns, service contracts, spare parts management, and field service operations. You will ensure that future-state processes are standardized, scalable, and aligned with business strategy while leveraging ERP capabilities to improve operational performance, customer experience, and compliance. Working closely with business stakeholders, project teams, and functional experts, you will drive process design, decision-making, testing, adoption, and continuous improvement across the enterprise.

*You will work an onsite schedule at our Corporate Headquarters in East Aurora, NY.

To qualify for the Global Business Process Owner, here is what you will need to bring with you:

• Typically, a bachelor's degree in a technical or business discipline, or equivalent professional experience
• At least seven (7) years of experience in an aftermarket or Sales and Services environment.
• SAP experience, ECC and/or S4 Hana platform; full understanding of SAP activate framework.
• Demonstrated experience executing continuous improvement initiatives, practices lean methodology, such as Six Sigma.
• Proven strong leadership and decision-making skills, with at least three years' experience leading distributed teams; global team leadership is preferred.
• Ability to balance global standardization within an ERP transformation program.
• Excellent communication and stakeholder management skills.
• Willingness to support approximately 30% travel, both domestic and international.
• *Must live local to the Buffalo, NY area to work onsite.

As the Global Business Process Owner, you will be responsible for the following:

Process Design & Governance

• Define and approve global process standards and policies.
• Ensure alignment of ERP configurations with global process requirements.
• Maintain ownership of process documentation and governance frameworks.

Decision-Making Authority

• Act as a co-decision-maker for process-related conflicts or escalations.
• Approve exceptions and ensure compliance with global standards.

Collaboration & Alignment

• Work with regional SMEs, process champions, and business champions to harmonize processes.
• Ensure local variations are minimized and justified.

Testing & Validation

• Validate that ERP configurations and workflows reflect approved global processes.
• Participate in integration and user acceptance testing for critical scenarios.

Change Management Support

• Communicate process changes and rationale to stakeholders.
• Support OCM efforts by explaining global standards and benefits.

Continuous Improvement

• Monitor process performance post-go-live.
• Identify opportunities for optimization and ensure sustainability.

How We Care for You:

• Financial Rewards: great compensation package, bonus opportunities, matching 401k, and the ability to participate in Employee Stock Purchase Plan (select locations), Flexible Spending and Health Savings Accounts
• Work/Life Balance: Flexible paid time off, holidays and parental leave program, relocation assistance.
• Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.
• Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs
• Culture: Warm, respectful, family-like environment driven by our 12 core values.
• Multiple Employee Resource Groups led by our employees, open and welcoming to all.

#LI-ONSITE

Salary Range Transparency:

Buffalo, NY $130,000.00-$180,000.00 Annually

Salary Range Disclaimer

The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits.

This position requires access to U.S. export-controlled information.

Moog offers an inclusive workplace, and, as such, affirms the right of every person to participate in all aspects of employment based on merit without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 844-367-5787.

No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Absent compliance with these pre-conditions resumes submitted directly to any Moog Inc. employee or affiliate will not qualify for fee payment, and therefore become the property of Moog Inc.