Global Brand Experience Operations Manager

lululemon; Los Angeles (CA); Hybrid; USD 112,000 - 147,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) plan matching

Employee discount

Fitness & yoga classes

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon seeks a Global Digital Brand Creative Operations Manager to lead complex cross-functional programs from brief through delivery, optimizing processes and ensuring on-time, on-budget execution across brand storytelling and digital channels.

You will partner with Creative, Marketing, Production, and UX teams to drive efficient workflows, milestones, and governance in a fast-paced retail environment. Hybrid in-person work, minimum 4 days onsite at our LA-area offices.

Qualifications

• 8-10 years of experience in project management, creative operations, or brand operations.
• Strong analytical, problem-solving, and process-improvement capabilities.
• Experience managing complex cross-functional programs within retail, apparel, e-commerce, or production environments.
• Experience leading projects through both creative and UX/UI development and operational execution.
• Strong budgeting, resource planning, timelines, risk mitigation, and stakeholder management.

Responsibilities

• Lead cross-functional programs through the creative and operational lifecycle from intake to delivery.
• Develop and optimize processes, governance, and tools to increase efficiency and consistency.
• Manage multi-workstream projects and seasonal initiatives with budgets and milestones.
• Coordinate with Creative, Production, Brand Management, and Digital (Product Management & UX) partners for high-quality execution.
• Drive resource planning, prioritization, workload management, and portfolio reporting across initiatives.

Skills

Project management

Cross-functional leadership

Analytical skills

Process improvement

Budget management

Stakeholder management

Strategic thinking

Tools

Microsoft Teams

Excel

Smartsheet

Job description

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Requirements

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, and connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About This Team

The Global Brand Creative and Experience Operations Team is responsible for creating, managing, and driving the process and delivery of seasonal stories, campaign channel applications, experiences, and environments that bring the lululemon brand and innovations to life across all guest touchpoints. In partnership with leaders across Brand Experience, Creative, Marketing, Production, and Operations, the team enables consistent, high-quality, and on-time delivery of brand and product storytelling across our digital commercial channels (e-commerce and App).

Core Responsibilities

The Global Digital Brand Creative Operations Manager is responsible for leading complex cross-functional programs through the creative and operational lifecycle, from intake and briefing through final delivery and execution. They are experts in creat ing new process es and driving optimizations for ways of working . They will also execute by manag ing milestones, timelines, budgets, and priorities, and partner closely with internal stakeholders and external agencies to ensure successful delivery of brand experiences and creative work.

• Lead operational optimizations for the channel creative function, inclusive of creating new processes and methodologies, enabling efficient workflows, and driving adoption.
• Develop and implement operational tactics to enhance organizational efficiency via process mapping, RASCIs, standardized initiative tracking, and building new systems, SOPs, and tools.
• Lead complex, multi-workstream projects and seasonal initiatives from brief development through creative execution, production, and delivery.
• Develop and manage an integrated program inclusive of multiple project timelines, milestones, dependencies, budgets, and stakeholder communications to enable on-time and on-budget delivery.
• Facilitates resource planning, prioritization, workload management, capacity tracking, and portfolio reporting across multiple initiatives and teams.
• Partner with cross-functional teams, leadership, and external agencies to drive alignment, facilitate decision-making, and enable successful execution.
• Identify project gaps, dependencies, and risks early, escalating issues and developing actionable mitigation plans to keep workstreams on track.
• Manage projects through the creative lifecycle, ensuring clear briefs, aligned requirements, efficient review cycles, and seamless handoffs between teams. Coordinate closely with Creative, Production, Brand Management, and Digital (Product Management & UX) partners to ensure high-quality execution of seasonal campaigns and evergreen initiatives.
• In partnership with their manager, build, own, and continuously improve processes, tools, governance, and ways of working that increase efficiency, visibility, consistency, and operational excellence across the function.

Qualifications

• 8-10 years of experience in project management, creative operations, brand operations, marketing operations, digital creative, or related disciplines.
• Strong analytical, problem-solving, and process improvement capabilities, with a focus on operational effectiveness and continuous improvement.
• Experience managing complex cross-functional programs within retail, apparel, e-commerce, consumer brands, creative agencies, or production environments.
• Demonstrated experience leading projects through both creative & UX/UI development and operational execution.
• Strong project management skills, including budget management, resource planning, timeline development, risk mitigation, and stakeholder management.
• Ability to manage multiple concurrent workstreams and shifting priorities while maintaining a positive and solutions -oriented mindset.
• Proven ability to influence and collaborate effectively across functions and levels of leadership.
• A genuine passion for brand creative, experiences, and operations, with a track record of enabling teams through scalable processes and ways of working.
• Must be a self-starter, critical thinker, and team player who thrives in a fast-paced entrepreneurial environment, with a strong sense of ownership and accountability.
• Experience working with Microsoft Teams, Excel, Smartsheet, and other project and resource management tools.

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Additional Notes

Please note: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of employment visa at this time for this role.

Compensation And Benefits Package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. Thetypical hiring range for this position is from $112,000-$147,000 annually ; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

Hybrid In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.