Global BI Analyst — Customer Services Insights

LitePoint; North Reading (MA); On-site; USD 71,000 - 114,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision insurance

401(k) retirement plan

Life and disability insurance

Paid vacation & holidays

Tuition assistance

Job summary

Teradyne is seeking a Business Intelligence Professional within Global Customer Services to transform data into actionable insights and support strategic decisions. You will develop reports, dashboards, and analytics, partnering with product managers, IT, and regional teams to advance BI capabilities and roadmaps.

The role requires a master's degree and 1–2 years in BI or analytics, with Power BI and advanced Excel skills. Local candidates are preferred; relocation is not offered.

Qualifications

• Master's degree in Business, Engineering, Finance, Data Analytics, or a related field.
• 1-2 years of experience in business intelligence, analytics, financial analysis, or a related discipline.
• Experience developing reports, dashboards, and business insights using Power BI or similar visualization tools.
• Advanced proficiency in Microsoft Excel, including pivot tables and data analysis techniques.
• Experience working with Microsoft Office applications and business reporting technologies.
• Understanding of data management principles and business process improvement methodologies.
• Demonstrated ability to analyze complex information and translate findings into actionable recommendations.
• Strong problem-solving skills with a proactive and positive approach.
• Effective communication and collaboration skills with the ability to work across global teams and functions.
• Ability to build strong working relationships and contribute within a team-oriented environment.
• Commitment to embracing and demonstrating Teradyne's core values.

Responsibilities

• Lead the development, maintenance, and implementation of reports, dashboards, and analytics solutions that support the GCS business.
• Develop, analyze, and communicate key operational and financial metrics to business stakeholders.
• Collaborate with global team members to define and execute business system and reporting roadmaps.
• Support data management initiatives, system enhancements, and business intelligence infrastructure improvements.
• Partner with cross-functional teams to evaluate and implement automation, AI tools, and process efficiencies that enhance reporting effectiveness.
• Conduct business and market analysis to support strategic initiatives and decision-making.
• Identify, prioritize, and implement continuous process improvement opportunities across business operations.
• Support business process transformation activities and enterprise system implementations.

Skills

Strong communication

Collaboration across global teams

Problem-solving

Education

Master's degree in Business, Engineering, Finance, Data Analytics, or a related field

Tools

Power BI

Excel

Office Suite

Job description

Teradyne is seeking a Business Intelligence Professional within Global Customer Services to transform data into actionable insights and support strategic decisions. You will develop reports, dashboards, and analytics, partnering with product managers, IT, and regional teams to advance BI capabilities and roadmaps.

The role requires a master's degree and 1–2 years in BI or analytics, with Power BI and advanced Excel skills. Local candidates are preferred; relocation is not offered.