Global AR Process Leader

JACOBS DOUWE EGBERTS; Town of Poland (NY); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Onboarding program

Professional development

Automation initiatives

Culture of collaboration

Private medical care

Private pension

Life insurance

Sports card

Language courses

Coffee access

Job summary

Jacobs Douwe Egberts seeks a Global Accounts Receivable Process Lead to own and advance the AR/O2C agenda across markets, driving standardization and governance.

You will lead transformations, automate processes, enhance controls, and partner with Finance, IT, and business stakeholders to deliver measurable improvements and an excellent customer experience.

Qualifications

• Bachelor’s degree in Finance, Accounting, or related area.
• 10+ years in AR/O2C and Credit Management in global SSC/GBS environments.
• Strong end-to-end AR/O2C ownership and governance experience.
• Proven transformation leadership with measurable results.
• Strong cross-functional collaboration and stakeholder management.
• Fluent English, written and spoken.

Responsibilities

• Own and drive the global AR/O2C process agenda across markets.
• Lead governance, standardization, and continuous improvement initiatives.
• Drive transformation, automation, and optimization for efficiency and controls.
• Partner with Finance, GBS/IT, and stakeholders to implement improvements.
• Monitor performance, identify opportunities, and mitigate risks.
• Establish global process standards, documentation, and governance frameworks.
• Act as a trusted advisor for AR/O2C processes and strategic decisions.
• Promote operational excellence and innovation across the organization.

Skills

AR/O2C ownership

Stakeholder management

Process standardization

Change management

Project management

Cross-functional leadership

Data-driven improvement

English fluency

Education

Bachelor’s degree in Finance/Accounting

Tools

ERP systems (SAP/Oracle)

Job description

As a Global Accounts Receivable Process Lead, you will be responsible for:

• Own and drive the global Accounts Receivable (AR) and Order-to-Cash (O2C) process agenda, ensuring alignment with business objectives and best practices.
• Lead process standardization, governance, and continuous improvement initiatives across markets and service delivery teams.
• Drive transformation, automation, and optimization projects to enhance efficiency, controls, and customer experience.
• Partner with Finance, GBS, IT, and business stakeholders to design and implement sustainable process improvements.
• Monitor process performance, identify improvement opportunities, and ensure effective issue resolution and risk mitigation.
• Establish and maintain global process standards, documentation, policies, and governance frameworks.
• Act as a trusted advisor and subject matter expert for AR/O2C processes, supporting strategic decision‑making and change initiatives.
• Promote a culture of operational excellence, innovation, and continuous improvement across the organization.

Qualifications

For this role we’re looking for someone who has the following skills and experience:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related areas.
• 10+ years of experience in Accounts Receivable (AR), Order-to-Cash (O2C), and Credit Management within global, Shared Services (SSC), or Global Business Services (GBS) environments.
• Strong expertise in end-to-end AR/O2C process ownership, governance, standardization, and continuous optimization.
• Proven experience leading process transformation, change management, and continuous improvement initiatives, delivering measurable business results.
• Strong project management skills with a successful track record of managing complex, cross-functional transformation projects.
• Experience identifying root causes, translating insights into actionable plans, and driving sustainable improvements.
• Experience supporting global process harmonization and best‑practice implementation in complex international organizations.
• Excellent stakeholder management, communication, and influencing skills, with the ability to collaborate effectively across functions, regions, and leadership levels.
• Proactive, results-oriented, and customer-focused mindset with a passion for innovation, simplification, and operational excellence.
• Fluent English, both written and spoken.

Benefits

At JDE, in addition to a competitive salary, we offer a wide range of benefits tailored to your needs:

• support, training and an extensive onboarding program,
• professional development and continuous learning,
• opportunities to contribute to automation and process improvement initiatives,
• a culture that values adaptability, collaboration, and innovation,
• benefits such as private medical care, private pension scheme, life insurance, sports card, language courses and more
• unlimited access to the best coffee