Global Aid Account Manager

Flexport; San Francisco (CA); On-site; USD 91,000 - 114,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Vibrant culture

Job summary

Flexport.org seeks a Global Aid Account Manager to own a portfolio of complex nonprofit partner accounts across ocean, air, trucking, and customs. You’ll lead end-to-end engagements, from RFPs to contract renewals, and act as a strategic partner to mission-driven organizations.

You’ll work with Operations, Pricing, Legal, and Trade Lane teams, drive program growth and retention, and mentor junior teammates while leveraging AI tools to improve efficiency and impact.

Qualifications

• 5+ years in account management or a partner-facing role, with logistics or humanitarian aid background preferred.
• Proven track record of growing a complex, multi-product book of business.
• Deep understanding of global trade and supply chain operations across ocean, air, trucking, and customs.
• Ability to operate without a playbook in ambiguous or novel situations and write guidelines for others.
• Strong commercial instincts: spotting growth opportunities and closing them.
• Genuine curiosity about the humanitarian and development space and helping partners succeed.

Responsibilities

• Own end-to-end success for a portfolio of complex, multi-modal Flexport.org partner accounts.
• Lead RFP bids and contract renewals end-to-end.
• Serve as a strategic partner to nonprofits, identifying cost savings, added capability, or faster delivery.
• Lead high-impact business reviews with market context and tailored recommendations.
• Drive expansion across Flexport.org product suite and meet growth/retention targets.
• Collaborate with Operations, Pricing, Legal, Trade Lane Management, and other teams to align solutions.
• Mentor account teammates and share playbooks to raise team performance.
• Leverage AI-enabled tools to automate and improve internal and partner-facing processes.

Skills

Account management

Business development

Global trade knowledge

Logistics / supply chain

Ambiguity navigation

Commercial instincts

Partnership development

Job description

The Opportunity

Flexport.org is the humanitarian arm of Flexport. We serve nonprofits, NGOs, and mission-driven organizations that need to move impactful cargo reliably, often into some of the hardest environments to reach. As humanitarian and development needs keep climbing, the supply chain expertise our partners can count on matters more than ever.

As Global Aid Account Manager, you'll own some of Flexport.org's most complex and highest-impact partner relationships. Your accounts span multiple shipping modes and trade lanes: ocean, air, trucking, and customs, and demand real supply chain fluency to navigate well. You won't just manage these relationships, you'll shape them. You bring a strategic point of view to every partner engagement, lead business reviews that drive real decisions, and connect the dots across Flexport's full product suite to help partners do more with what they have. You'll operate with full autonomy, hold a high bar on program growth and retention, and become someone junior teammates turn to for guidance.

• Bellevue, Washington, United States
• New York City, New York, United States
• San Francisco, California, United States
• #LI-onsite

You Will

• Own end-to-end success for a portfolio of complex, multi-modal Flexport.org partner accounts, including partners with significant program growth potential and high operational intensity.
• Lead RFP bids and contract renewals end-to-end.
• Serve as a true strategic partner to nonprofits, NGOs, and mission-driven organizations, going deep on their supply chain operations to find where Flexport can cut cost, add capability, or move faster.
• Lead high-impact business reviews (QBRs/MBRs) that go beyond reporting. Bring market context, multi-modal insight, and recommendations tailored to each partner's mission and constraints.
• Drive expansion across Flexport's full product suite, consistently meeting or exceeding program growth and retention targets.
• Collaborate with Operations, Pricing, Legal, Trade Lane Management, and other Flexport.org teams on solutions that need internal alignment and creative problem-solving.
• Mentor account teammates: share playbooks, join key partner calls, and help the team raise its game.
• Use AI-enabled tools to automate and improve internal and partner-facing processes where it makes the work faster or better.

You Should Have

• 5+ years in account management, business development, or a similar partner-facing role. A background in logistics, supply chain, humanitarian aid, or international development is strongly preferred.
• A track record of independently managing and growing a complex, multi-product book of business.
• Deep understanding of global trade and supply chain operations across multiple modes. You can speak fluently about ocean, air, trucking, and customs.
• Comfort operating without a playbook in ambiguous or novel situations, and the judgment to write the playbook for others once you've solved it.
• Strong commercial instincts: you spot growth opportunities before partners ask, and you close them.
• Genuine curiosity about the humanitarian and development space. You want to become an expert in aid logistics, not just move freight.
• A natural tendency to develop others. Peers and junior teammates get better from working alongside you.
• A compliance-first mindset. We operate in a heavily regulated industry, and our partners and regulators need to trust us.

You Will Get

• Ownership of Flexport.org's most complex and meaningful partner relationships, the accounts where the impact is biggest.
• A visible role in shaping how the Flexport.org account team operates. Your judgment and approach set the standard.
• Opportunities to contribute to team playbooks, onboarding content, and process improvements.
• A front-row seat on Flexport.org's mission: getting aid to the people who need it, on time.
• Competitive compensation, comprehensive benefits, and a vibrant company culture.

The US base salary range for this position (this does not include bonus, equity and benefits):

$91,200 - $114,000 USD

The range displayed on each job posting reflects the minimum and maximum target for new hire base salary for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training. Base salary is just one part of our total rewards package at Flexport, which also includes bonus, equity, and comprehensive benefit offerings such as medical, dental, and flexible time off.