Global AI Platform Delivery Leader

Google Operations Center; Illinois; On-site; USD 123,800 - 148,500; Full time

Benefits offered by this job

Health care

Parental leave

Free onsite meals

Job summary

Google Operations Center is seeking a Global Solutions Delivery Manager to lead the

Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years experience in program management, operational delivery or technology deployment.
• 5+ years leading, managing, or mentoring teams.
• Experience overseeing multi-regional platform rollouts, software adoption frameworks, or scaled workflows.
• Experience establishing operational KPIs and continuous product feedback loops.

Responsibilities

• Provide day-to-day leadership, coaching, and professional development to a team of solutions delivery leads across multiple regions.
• Manage the team's pipeline of incubation expansions and ensure seamless execution of platform rollouts globally.
• Drive operational excellence in the team's end-to-end coordination of feature enhancements for our proprietary AI workflow automation platform.
• Champion and scale programmatic demo outreach and targeted use-case strategies to maximize active user adoption across all global GOC sites.
• Guide the team in establishing robust feedback loops to capture operational friction and translate field insights into actionable insights for our product / engineering partners.

Skills

Program management

Operational delivery

Team leadership

Multi-regional deployments

KPIs & metrics

Education

Bachelor's degree or equivalent

Job description

Join Us!

Join Us!

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

Information About Team and Role

The Global Solutions Delivery team is the engine driving the scaling, expansion, and execution of established platform capabilities across the Google Operations Center (GOC) network. As the Global Solutions Delivery Manager, you own the "1 to 100" phase of the lifecycle. In this role, you will lead a team of specialists using validated frameworks to drive incubation expansions globally. You will oversee end-to-end operational coordination for our proprietary AI workflow automation platform, manage programmatic platform outreach, and execute targeted use-case strategies to maximize technology reach and user adoption across all global sites.

As a Team Lead, you will also be responsible for people management, coaching team members, overseeing pipeline prioritization, and managing executive stakeholder relationships to ensure the successful scaling of platform capabilities.

The base salary range for this full-time position is $125,000 - $150,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training.

Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process.

Position Responsibilities

• Provide day-to-day leadership, coaching, and professional development to a team of solutions delivery leads across multiple regions.
• Manage the team's pipeline of incubation expansions and ensure seamless execution of platform rollouts globally.
• Drive operational excellence in the team's end-to-end coordination of feature enhancements for our proprietary AI workflow automation platform.
• Champion and scale programmatic demo outreach and targeted use-case strategies to maximize active user adoption across all global GOC sites.
• Guide the team in establishing robust feedback loops to capture operational friction and translate field insights into actionable insights for our product / engineering partners.
  
  

Qualifications

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• 10+ years experience in program management, operational delivery or technology deployment
• 5+ years of experience directly leading, managing, or mentoring teams
• Experience overseeing multi-regional platform rollouts, software adoption frameworks, or scaled workflows.
• Experience establishing operational metrics (KPIs) and continuous product feedback loops
  
  

Preferred Qualifications

Preferred Qualifications

Having as many of these specific qualifications is a plus, but transferable skills/experiences may be equally valuable:

• Proven success leading teams responsible for executing rollouts of enterprise software, proprietary platforms, or AI-driven productivity tools globally.
• Strong capability in designing feedback architectures that systematically translate operational friction into technical product features.
• Experience directing large-scale user-adoption strategies, including demo outreach campaigns, training initiatives, and stakeholder alignment playbooks.
• Exceptional track record of building consensus among senior cross-functional leaders, managing complex global execution schedules, and clearing deployment bottlenecks.
  
  

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
• We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences
  
  

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.

Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [e-mail].