Global Account Manager III

Avaya; Atlanta (GA); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading company in communication technology is seeking a Global Account Manager to join their Enterprise Transformation team. This role involves managing accounts, driving sales strategies, and ensuring client satisfaction. The ideal candidate will have extensive experience in UCaaS and CCaaS sales, with a strong focus on strategic planning and customer engagement.

Benefits

Career Growth

Innovative Solutions

Dynamic Environment

Qualifications

• Approximately 10 years of executive-level enterprise UCaaS or CCaaS sales experience.
• Proven success in managing and growing customer accounts.

Responsibilities

• Maintain full accountability for assigned accounts.
• Maximize opportunities by driving the customer planning process.
• Develop accurate forecasts based on growth plans.

Skills

Strategic Thinking

Sales Strategy

Account Management

Client Engagement

Education

Bachelor's degree

Master's degree

Job description

About Avaya

Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity platform unifies fragmented customer experiences, connecting channels, insights, technologies, and workflows to create enduring customer and employee relationships.

We believe success is built through strong connections—with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Short Description

Are you a strategic sales professional experienced in the large enterprise market, passionate about technology, with a proven track record in UCaaS and CCaaS sales? AVAYA is seeking a talented Global Account Manager to join our Enterprise Transformation team in the US. Our contact center and communication solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. If you're ready for a new challenge, let's talk!

Why AVAYA?

• Innovative Solutions: Be part of a company at the forefront of communication technology.
• Career Growth: Opportunities for professional development and advancement.
• Dynamic Environment: Work in a fast-paced, collaborative, and supportive setting.

Key Responsibilities:

• Account Management: Maintain full accountability for assigned accounts, acting as the trusted advisor and advocate for customers. Ensure high customer satisfaction while protecting the interests of both the customer and Avaya.
• Sales Strategy: Maximize opportunities by driving the customer planning process. Lead virtual account teams to build strategies that deliver balanced growth, account penetration, and satisfaction.
• Forecasting: Develop accurate forecasts based on growth plans.
• Executive Partnerships: Maintain strategic partnerships at the executive level, ensuring key decision-makers understand how Avaya solutions meet their needs.
• Client Engagement: Serve as the main contact for customers, introducing specialists or partners as needed.
• Strategic Planning: Conduct account planning to enhance the sales pipeline, accelerate revenue, and improve customer experience.
• Sales Targets: Consistently meet or exceed sales targets to drive revenue and success.

Qualifications:

• Approximately 10 years of executive-level enterprise UCaaS or CCaaS sales experience.
• Proven success in managing and growing customer accounts, exceeding sales targets.
• Ability to build trusted advisor relationships up to C-level.
• Experience collaborating with technical teams to customize solutions.
• Effective leadership of virtual teams.
• Strategic thinking with strong planning and forecasting skills.
• This position can be based in any major US city near an airport.

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Experience

8 - 12 Years of Experience

Education

Bachelor's degree or equivalent experience.

Master's degree preferred.

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. We are committed to equality, and all qualified applicants and employees receive equal treatment regardless of race, religion, sex, age, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. Positions may require effective communication and use of office technology. Physical requirements vary by location. This job description is subject to change, and Avaya reserves the right to modify duties and responsibilities at any time. Review our Privacy Policy at https://www.avaya.com/en/privacy/policy/ and Privacy Statement at https://www.avaya.com/en/documents/info-applicants.pdf.