Global Account Manager

Grace; South Haven (MI); Hybrid; USD 154,000 - 211,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation and Holidays

Parental Leave

Tuition Reimbursement

Company Donation Match

Job summary

Grace is seeking a Global Account Manager to lead and grow our most strategic global customer relationships. Based at the South Haven, MI site or remote, you will drive revenue, manage key accounts, and align client priorities with Grace’s objectives.

You will negotiate multi-year agreements, foster executive relationships, and coordinate cross-functional teams to deliver tailored solutions. Travel 25–50% domestically and internationally is expected.

Qualifications

• Minimum 12+ years in Business Development or Account Management in the CDMO pharma segment.
• Experience managing multinational or global accounts.
• Willing to travel domestically and internationally (25-50%).
• Strong leadership, strategic thinking, and communication skills.
• Knowledge of cross-cultural business practices and global commerce.

Responsibilities

• Serve as strategic point of contact for Global/Key Accounts.
• Develop and lead global account strategies to drive growth.
• Negotiate multi-year Supply/Commercial agreements.
• Foster executive-level client relationships across organizations.
• Coordinate cross-functional teams to deliver tailored solutions.
• Provide senior leadership with forecasting and actionable insights.
• Identify new business opportunities to expand revenue.

Skills

Global Account Management

Strategic thinking

Leadership

Cross-cultural communication

Negotiation

Education

Bachelor’s degree in technical discipline

Tools

Salesforce

Job description

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Annual Wage Range: $153,540.00 -$211,117.50
Other Compensation: Eligibility for the Short-Term Incentive program, other applicable bonuses, and company car allowance
Benefits: U.S. Employee Benefits Summary (grace.com)

Grace, a Standard Industries company, is a leading global supplier of catalysts, engineered materials and fine chemicals. We provide innovative products, technologies and services which our customers use to manufacture everyday products like renewable fuels, pharmaceuticals, toothpaste, cosmetics, food packaging, beer, edible oils and more. Our thousands of employees help shape a better future at our global headquarters in Columbia, MD and locations worldwide.

Job Description

Grace is seeking a Global Account Manager (GAM) to join our Fine Chemicals team. This position may be based at our South Haven, MI site or work remotely, and reports directly to the Global Business Director located in South Haven.

The Global Account Manager (GAM) is a strategic leader responsible for managing and growing Grace’s most critical global customer relationships. Serving as the primary liaison for assigned accounts, the GAM ensures client satisfaction, drives revenue growth, and coordinates cross-functional resources. This role focuses on the largest, high-potential customers within the Fine Chemicals business unit, executing strategies that deliver long-term value and align with Grace’s global objectives.

• Serve as the strategic point of contact for assigned Global/Key Accounts, ensuring alignment between client priorities and organizational objectives.
• Develop and lead global account strategies that drive growth, strengthen partnerships, and deliver long-term value for both the client and the company.
• Negotiates multi-year Supply Agreements/Commercial Agreements
• Foster executive-level relationships across client organizations, influencing decision-making and building trust at all levels.
• Connect client leadership with internal executives to advance strategic initiatives and deepen engagement.
• Identify and capitalize on new business opportunities, leveraging market insights to expand account footprint and revenue streams.
• Mobilize and coordinate cross-functional teams to deliver complex, tailored solutions that meet client needs.
• Provide senior leadership with actionable reporting, forecasting, and commercial insights to inform strategic decisions.
• Proactively resolve high-impact client issues, ensuring continuity of service and maintaining strong satisfaction metrics.
• Monitor industry trends, competitive dynamics, and market developments to anticipate client needs and shape forward-looking strategies.

Required Qualifications

• Bachelor’s degree in a Technical Discipline (Chemistry; Engineering; Biology; etc.).
• A minimum of 12+ years of Business Development or Account Management experience is required in the Contract Development Manufacturing Organization (CDMO) segment of the Pharmaceutical Industry.
• Proven experience managing multinational or global accounts.
• Demonstrates business acumen, leadership and agility
• Strong understanding of cross-cultural business practices and global commerce.
• Strategic thinking and analytical problem solving.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to travel domestically and internationally as needed (25-50%).

Physical Requirements and Environment

• Must be able to stand, walk, sit, climb, balance, stoop, kneel, crouch, crawl, and climb stairs and ladders.
• Must be willing to wear PPE (Personal Protective equipment) including but not limited to hard hat, protective eyewear, steel-toed boots, hearing protection on an as-needed basis.
• Ability to follow safety protocols and standards in a pilot plant facility or laboratory environment.

Preferred Qualifications

• An advanced technical degree or MBA
• Proficiency with Salesforce (Customer Relationship Management Tool)

• Medical, Dental, Vision Insurance
• Life Insurance and Disability
• Grace Wellness Program
• Flexible Workplace with maximum overlap with the core hours
• Retirement Plans
• 401(k) Company Match
• Paid Vacation and Holidays
• Parental Leave
• Tuition Reimbursement
• Company Donation Match Program