Glass Installation Pro - Home Installations & Service

The Glass Guru of East Charlotte; Indian Trail (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Competitive salary

Flexible schedule

Free food & snacks

Free uniforms

Opportunity for advancement

Profit sharing

Training & development

Job summary

The Glass Guru of East Charlotte is seeking a dependable Glazier/Installer to handle in-home fulfillment from delivery to installation. You will inspect materials, load tools, communicate scheduling, verify products and installation locations, and ensure customer expectations are met.

You will install products, troubleshoot on-site, and document issues for timely resolution. A valid driver’s license and ability to lift 50–100 lbs are required.

Qualifications

• 1 year residential glass installation experience.
• HS Diploma or equivalent.
• All candidates must pass initial background check and drug test. Valid license to drive, and a clean DMV record.
• Candidates must be physically capable of performing work, in good health, with the ability to lift up to 50-100lbs. unassisted

Responsibilities

• Thoroughly inspect job materials, ensuring the product(s) are the correct size & style, and that there is no obvious product damage or flaws on product(s) required to complete job(s)
• Load required job materials to installation vehicle(s), including redundant materials, tools, job folder/paperwork, safety equipment etc...
• Communicate to office AND customer if we'll be late for scheduled installation appointment
• Upon arrival at customer’s home, validate the work to be completed, the product(s) to be installed, installation location(s), and the estimated time it will take to complete the job, and customer expectations, and manage those expectations accordingly.
• Install all products and services included in the work order, troubleshoot, and strive to resolve any installation problems that might occur on-site
• If it's not possible to safely perform a quality service or installation on the date promised, effectively note all issues, and required materials necessary to complete the installation to the customer’s satisfaction at a later date.
• Communicate with relevant team members regarding incomplete work, ensuring that any new materials are ordered, the cause of the go-back can be discerned, and that customer expectations can be managed accordingly.
• Take care of the customer's home/business, ensuring we leave it cleaner than when we found it... use booties, etc...
• Close out the installation by walking customer through the care and maintenance of products, walk them through warrantee (if applicable) and how to contact us if they ever need service or have additional questions

Skills

Attention to detail

Effective communication

Lift up to 50-100 lbs

Microsoft Office proficient

Education

HS Diploma or equivalent

Tools

Microsoft Office (Word, Excel)

Job description

The Glass Guru of East Charlotte is seeking a dependable Glazier/Installer to handle in-home fulfillment from delivery to installation. You will inspect materials, load tools, communicate scheduling, verify products and installation locations, and ensure customer expectations are met.

You will install products, troubleshoot on-site, and document issues for timely resolution. A valid driver’s license and ability to lift 50–100 lbs are required.