Glass Coordinator/Collision Repair Assistant

Ken Garff Automotive Group; American Fork (UT); On-site; USD 35,000 - 45,000; Full time

Job summary

Ken Garff Automotive Group seeks a Glass Coordinator/Collision Repair Assistant for its American Fork location. This role involves writing estimates, scheduling work, and ensuring exceptional customer service. The ideal candidate will have receptionist experience, strong interpersonal skills, and a solid understanding of inventory management.

Benefits

Paid training and real career growth opportunities

Competitive compensation package

Paid time off and 401(k) with company match

Medical, dental, vision, short/long-term disability, AD&D, and life insurance

Year-end bonus program for all employees (Garff Giveback)

Employee discounts on vehicle purchases, parts, services, and more

Qualifications

• Previous receptionist experience required; dealership experience strongly preferred.
• Schedule flexibility to meet business needs.
• Valid in-state driver’s license and a clean driving record.

Responsibilities

• Write estimates for internal, insurance, and walk-in glass claims.
• Schedule and assign work to glass installers based on skill level.
• Maintain strong relationships with insurance adjusters and all customers.

Skills

Interpersonal skills

Customer service skills

Computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Inventory software

Job description

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Ken Garff Body & Glass American Fork is currently looking for a talented Glass Coordinator/Collision Repair Assistant that aligns with our core values and acts with respect, integrity, growth, humility and teamwork. As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!

Here’s why you’ll want to work here:

• Paid training and real career growth opportunities
• Competitive compensation package
• A great team and a positive, people-first culture
• Paid time off and 401(k) with company match
• Medical, dental, vision, short/long-term disability, AD&D, and life insurance
• Year-end bonus program for all employees (Garff Giveback)
• Employee discounts on vehicle purchases, parts, services, and more

Here’s what you’ll be doing:

• Write estimates for internal, insurance, and walk-in glass claims
• Schedule and assign work to glass installers based on skill level
• Order supplies and glass materials, and maintain inventory
• Maintain strong relationships with insurance adjusters and all customers
• Manage customer surveys and maintain a CSI score of 9.5 or higher
• Coordinate with the production team for in-shop glass work
• Open repair orders and arrange calibrations to complete jobs
• Answer phones professionally and promptly, transferring calls as needed
• Greet and assist walk-in customers with timely, friendly service
• Provide exceptional customer service by listening, understanding, and resolving concerns
• Support process improvements and service efficiencies
• Maintain a professional appearance and workspace
• Order business cards and make copies as needed
• Coordinate lunch coverage with front desk receptionist
• Perform other duties as assigned

Here’s what you’ll need:

• Must be at least 18 years old and authorized to work in the U.S.
• Previous receptionist experience required; dealership experience strongly preferred
• High school diploma or equivalent
• Excellent interpersonal and customer service skills
• Strong computer skills, including Microsoft Office and inventory software
• Valid in-state driver’s license and a clean driving record
• Schedule flexibility to meet business needs

We are an Equal Opportunity Employer

(( We Hear You ))