GIS and Technology Analyst

City of Durham, NC; Durham (NC); On-site; USD 73,000 - 87,000; Full time

Job summary

City of Durham, NC in the Planning & Development Department seeks a GIS professional to provide advanced analysis, project management on GIS and ESRI web-based mapping, and related tech support.

The role focuses on developing GIS web maps and dashboards, automating workflows with Python, and managing data and databases while coordinating with vendors and city staff.

Qualifications

• Advanced GIS analysis and project management on GIS projects.
• Experience with GIS web mapping and data management.
• Familiarity with AGOL apps: Survey123, Experience Builder, Story Maps.

Responsibilities

• Develop, configure, maintain GIS web maps, apps, and dashboards.
• Create Python scripts and automated workflows to streamline GIS tasks.
• Perform demographic research and population analyses using GIS data.

Skills

GIS analysis

Project management

Python automation

Education

Bachelor’s degree in GIS

Tools

ArcGIS Online (AGOL)

Survey123

Experience Builder

Story Maps

Job description

Work, Serve, Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.

Hiring Range: $72,731.00 - $87,277.20
Hours: 8:00am - 5:00pm

A flexible work environment, top-notch management, highly qualified, competent staff and opportunities for career advancement and professional success make the Planning & Development Department a great place to work. We help plan and direct Durham's growth to support a high quality of life, a robust economy, and a sustainable, equitable, and accessible Durham for generations to come. We work collaboratively with other agencies and the community in a fast- paced, innovative environment looking for solutions to today's land-use, community planning, and infrastructure challenges. If you're talented, creative and focused on serving the community, join our team!

Responsible for providing advanced professional analysis and project management on GIS projects, ESRI web based mapping and applications, low tier tech support and related initiatives including researching and evaluating new processes and technologies.

Additional minor duties will include providing fiscal analyses for purchases and assisting with budget development and administration for department technology; overseeing the technology procurement process; serving as project manager for implementation, preparing project plans; troubleshooting and maintaining hardware and software; providing training; extracting data, and writing reports; coordinating with vendors; designing, developing, and maintaining databases and web pages; and maintaining documentation and records.

This position will be devoted to providing GIS and technical support, administration, and maintenance of a department's technology systems and equipment, including user support, data management, and data extraction/analysis for the Planning & Development Department.

• Provides advanced professional analysis and project management on special projects, technology and related initiatives; work involves managing projects, including preparing project scopes, developing work plans, and mitigating risks; analyzing business and technology needs; testing, reviewing, and evaluating systems; designing and implementing technology solutions; designing, developing, and maintaining specialized databases; coordinating and performing technology support operations; troubleshooting related issues; and ensures compliance with policies and procedures.
• Prepares, maintains, reviews, and/or submits reports, project and other plans, maps, records, presentations, and other documents; designs, develops, and maintains databases and webpages; researches, compiles, extracts, digitizes, and presents information; and reviews work for accuracy, completeness and compliance with contracts, and applicable regulations, policies, and procedures.
• Administers the procurement process for technology projects; assists with developing and administering budgets; researches and evaluates new technology systems and products; researches, analyzes, and reports on financial, vendor, and related data; prepares cost estimates and financial forecasts; and makes budget- and procurement recommendation.
• Collaborates with vendors, City management, City departments, and/or external agencies; convenes, attends and facilitates meetings; provides technical assistance and subject-matter expertise in person, via phone or online systems; prepares and conducts training; assesses and/or coordinates technology, business, and/or project needs and operations; coordinates and conducts product demos and trials; and implements new technologies and processes.

• Bachelor’s degree in computer science, information technology, GIS, or directly related field,
• Five years of related professional GIS experience.

Planning and Development Department specific Duties/Responsibilities

• GIS Web Mapping Services and Data Management: Develop, configure, maintain, and enhance GIS web maps, applications, portals, and dashboards to support staff and public-facing needs. Organize, document, and maintain GIS projects and datasets using clear metadata, intuitive field structures, and consistent recordkeeping practices. Ensure geospatial information is shared in ways that promote accessibility, transparency, data integrity, and appropriate security, while identifying opportunities to improve workflows and expand GIS capabilities across work groups.
• GIS Programming and Automation: Develop, implement, and maintain Python scripts, geoprocessing models, and automated workflows to streamline GIS operations, improve data processing efficiency, reduce repetitive manual tasks, and enhance the accuracy and consistency of departmental processes. Identify opportunities to apply scripting and model-building techniques to improve existing workflows and support the integration of GIS with other data systems and applications.
• Statistical Analysis and GIS-Based Modeling: Apply statistical methods and GIS analytical techniques to evaluate historical trends, identify patterns and relationships, develop projections, and support data-driven decision-making. Design and maintain datasets and analytical tools that expand the department's capacity to track, analyze, and interpret information beyond existing reporting systems and program-specific databases. Develop repeatable analytical processes and reporting tools to support forecasting, performance measurement, long-term planning, and the identification of emerging trends.

• Demographic Research and Population Estimates: Conduct demographic research and develop population estimates, projections, and related analyses to support departmental planning, community development, resource allocation, and policy decisions. Utilize GIS, census data, and other reliable data sources to analyze population trends, demographic characteristics, and geographic patterns, translating findings into maps, reports, and other accessible resources that inform departmental initiatives and community needs.
• ArcGIS Online (AGOL) Mapping and Applications: knowledge and understanding of how to create, use, and maintain various applications in ESRI's AGOL suite, including Survey123, Experience Builder, Story Maps, applications and functions.

• Artificial Intelligence (AI) and Process Improvement: Evaluate and identify opportunities to leverage artificial intelligence, automation, and emerging technologies to improve departmental operations, data analysis, reporting, and service delivery, in coordination with Technology Services (TS) and applicable City policies and permissions. Support the research, development, testing, and implementation of AI-enabled tools and innovative workflows that increase efficiency, improve decision-making, and expand the City's analytical capabilities.