Gift Shop Attendant

The Cliffs Resort; Pismo Beach (CA); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Daily discounted lunches

Employee appreciation events

Job summary

The Cliffs Hotel & Spa in California is seeking a gracious Gift Shop Attendant for part-time hours. Greet guests, share merchandise knowledge, and drive sales while maintaining luxury service.

This role requires weekend and holiday availability, strong customer service, and the ability to work with guests and staff across departments; daily discounted lunches are provided to staff.

Qualifications

• High School Diploma or GED required.
• Customer service oriented with strong communication.
• Sales driven and product knowledge ability.
• Able to work nights, weekends and holidays.
• Team player with cross-department collaboration.

Responsibilities

• Greet and engage guests with a welcoming attitude using preferred name.
• Provide product information and merchandise details to drive sales.
• Share local knowledge and directions with guests as needed.
• Attend meetings/trainings to stay updated on gift shop info.
• Resolve guest requests creatively and offer alternatives when needed.
• Maintain cleanliness and organization of the gift shop.

Skills

Customer service

Communication

Sales oriented

Team player

Flexible schedule

Education

High School Diploma or GED

Responsible Beverage Service Training

ABC Exam Certified

Job description

Gift Shop Attendant - The Cliffs Hotel and Spa

The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast.

Come to work every day to beautiful ocean views of Shell Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests.

The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. We love our employees - we host employee appreciation events, offer daily discounted lunches from our restaurant, and offer special hotel benefits.

The Cliffs Hotel & Spa is continuously growing and expanding! We are seeking a gracious, thoughtful, and motivated part-time, Gift Shop Attendant who can maintain a sense of luxury with their personalized sense of service. We look forward to connecting with you!

Essential Functions of the job:

• Greet and engage all guests with a welcoming, friendly attitude, using the guest's name in accordance with their preference
• Communicate with guests in an articulate manner, using correct verbiage and avoiding slang
• Demonstrate genuine sense of interest and concern, and/or anticipatory service when appropriate and helpful; guided by The Cliffs' Mission and Values
• Share information with guests about current products, merchandise, sales, and retail items to drive sales revenue
• Share local expertise when making recommendations to guests through providing first‑hand knowledge and testimony, providing directions and transportation options when appropriate
• Attend meetings and trainings to learn current gift shop information
• Creatively resolve guest requests and issues as necessary, offering appropriate alternatives if original request cannot be fulfilled
• Maintain empathetic attitude to recover guests who have had a negative experience
• Answer phones promptly, maintaining a gracious tone while keeping the conversation calm and clear
• Maintain cleanliness in gift shop including item placement, stocking, and dusting
• Communicates pleasantly, professionally, and courteously with guests, management, and co-workers
• Comply fully and consistently with all the hotel conditions of employment and standards of uniform, grooming, and safety measures
• Must be available to work weekends, some nights, and Holidays
• Complete other duties as assigned by manager

Physical Requirements:

• Ability to stand continuously for the duration of the shift (4-8 hours)
• Ability to sit continuously for the duration of the shift (4-8 hours)
• Ability to lift and carry small packages (under 40 pounds)

Education, Experience, Skills:

• High School Diploma or GED equivalent
• Responsible Beverage Service Training, and ABC Exam Certified
• Ability to provide a high level of customer service
• Ability to work nights, weekends, and holidays when necessary
• Ability to be sales oriented and able to communicate information regarding product and services to guest
• Maintain a friendly, outgoing attitude throughout all shifts
• Must be able to communicate and work effectively with co-workers in all departments
• Hospitality experience is preferred

This job description is not a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.