Gift Processing & Donor Services Specialist

University of Illinois Foundation; United States; On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Medical, Vision, and Dental

Life Insurance

Generous vacation

Pension plan

Job summary

The University of Illinois Foundation is seeking a Representative, Cash Receipts to join the Cash Receipts team in processing and classifying gifts and related transactions. This role supports donors and University colleagues, ensuring accurate documentation and timely processing.

The starting salary is $40,000–$45,000 per year, with a comprehensive benefits package including medical, vision, dental, life insurance, vacation, and pension.

Qualifications

• Bachelor's degree with a minimum of three years related work experience
• Strong customer service skills with ability to work with diverse constituent groups
• Excellent attention to detail, organizational abilities, and communication skills
• Proficiency in learning position-related software and databases
• Ability to work both independently and collaboratively, recognizing priorities to meet deadlines

Responsibilities

• Process and classify items received through the Foundation's lockbox, Cash Receipts Office, Chicago Gift Processing Office, and Springfield Gift Processing Office, determining appropriate categorization (gift, grant, contract or estate gift) and ensuring compliance with accounting policies and procedures
• Enter, store and retrieve information related to all gifts and non-gifts using Hyland OnBase, maintaining accurate documentation and filing of all transactions, reports and ledgers
• Provide excellent customer service to donors, companies, and University colleagues through email and phone correspondence, assisting with recurring gift maintenance, providing documentation, and offering additional support as needed
• Process manual credit card transactions through the Foundation website, handle credit card refunds approved by the Director, and work with units using Square readers to reconcile events with receipts
• Research and record Foundation gifts inadvertently deposited into University accounts, coordinating with University accounting to ensure proper gift processing
• Assist with special projects and perform related duties as assigned by the Manager and Director of Cash Receipts

Skills

Customer service

Detail-oriented

Organizational skills

Communication skills

Independent + collaborative work

Education

Bachelor's degree

3+ years related experience

Job description

The University of Illinois Foundation is seeking a Representative, Cash Receipts to join the Cash Receipts team in processing and classifying gifts and related transactions. This role supports donors and University colleagues, ensuring accurate documentation and timely processing.

The starting salary is $40,000–$45,000 per year, with a comprehensive benefits package including medical, vision, dental, life insurance, vacation, and pension.