Gicon Pumps Inside Sales - Lubbock, TX

Headwater Engineered Systems; Lubbock (TX); On-site; USD 21,000 - 29,000; Full time

Job summary

Headwater Engineered Systems is seeking an Inside Sales professional to implement sales initiatives for a customer group, with knowledge in sizing large vertical turbines. You will drive demand, provide product information, and support customers from inquiry to order completion.

The role emphasizes professional level assistance, pricing support, and accurate order documentation, ensuring high service levels and efficient inventory handling.

Qualifications

• Strong interpersonal and communication skills.
• Ability to learn and explain product functionality to customers.
• Ability to handle pricing requests and document orders.
• Ability to work with customers and sales professionals to meet needs.

Responsibilities

• Provide professional level product information to customers.
• Collect feedback and requirements from customers.
• Manage order process professionally and accurately.
• Recommend products and services to meet customer needs.
• Assist with pricing requests and quote generation.
• Document orders accurately and process payments.
• Handle returns and issue credits as needed.
• Greet customers and answer sales inquiries.
• Support established sales policies and procedures.
• Assist in loading/off-loading inventory and tracking orders.

Skills

Strong interpersonal skills

Influence through knowledge

Product knowledge learning

Numerical/basic math

Customer service focus

Communication skills

Job description

Gicon Pumps & Equipment is part of the largest national wholesaler (a division of Headwater Companies www.headwaterco.com ) in the United States, specializing in water equipment components for the residential, commercial, and irrigation systems installed by our customer, the professional contractor (no homeowners). We are known in our local markets as having quality service, long-term quality people, and only representing the top manufacturers in the industry. Headwater Companies is a Division of Franklin Electric, a publicly-traded company on the NASDAQ stock market under the symbol FELE.

GENERAL DESCRIPTION OF POSITION:

Responsible for implementing sales initiatives and strategies for an assigned group of customers or market category. Knowledge in sizing large vertical turbines. Drives demand for company products and services by providing broad support to customers that includes professional level assistance with purchases, information and training on product offerings and functionality.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides professional level support to customers on product information related to functionality, performance and price


• Collects information and feedback from the customer related to requirements, concerns and/or complaints


• As applicable, manages the order process in a professional manner


• Recommends product and service that effectively meet customer needs


• Assists customers and other sales professionals with pricing requests


• Provides accurate information for documenting customer orders


• Applies advanced level product knowledge to assist customers


• Accurately processes payments for purchases


• Processes returns to include completing appropriate paperwork, exchanging merchandise and generating credit receipts as needed


• Greets incoming customers in a professional and timely manner


• Answers incoming sales calls via telephone, written inquiries and facsimile requests


• Understands and supports established sales policies and procedures to provide proper and effective treatment to customers


• Pulls orders, moves inventory and receives orders from vendors; including loading and off-loading inventory


• Hot Shots orders to customers, in company vehicle, to insure customer service levels are consistently achieved


• Maintains a neat and orderly work area


• Performs other related duties as needed

POSITION QUALIFICATIONS:

Skills and Abilities:

• Strong interpersonal skills


• Ability to influence through knowledge and expertise


• Ability to learn and understand product functionality, customer needs and product offerings


• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals


• Ability to compute rate, ratio, percent and can interpret bar graphs


• Maintains confidentiality and uses discretion with business information


• Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals


• Ability to read and comprehend moderately complex instructions, correspondence, and memos


• Ability to write moderately complex correspondence


• Ability to effectively present information and responds to questions in one-on-one and small group situations to customers, clients, and other employees of the organization Inside Sales-Headwater Created 6/1/17


• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions


• Ability to deal with problems involving a few concrete variables in standardized situations


• Plans the time, method, manner, and/or performance sequence of own work; may also occasionally assist in planning work assignments performed by others within a limited area of operation


• Frequently makes decisions of minor importance, which may affect the work operations of other employees and/or clientele to a moderate degree


• Completes some moderately repetitive tasks


• Uses noncomplex machines and equipment (adding machines, calculators, copy/fax machines, etc.)


• Acceptable MVR per Automobile Insurer guidelines; must be able to meet this requirement during annual insurance review

PHYSICAL ACTIVITIES:

• While performing the functions of this job


• the employee is regularly required to sit and to talk or hear


• Frequently required to use hands to finger, handle, or feel and to reach with hands and arms


• Occasionally required to stand or walk and to climb or balance


• Specific vision abilities required by this job include close vision


• The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds.

The company will make reasonable accommodations to enable individuals with disabilities to perform the essential functions and expectations

Job Type: Full-time

Pay: $18.00 per hour