GI Care Coordinator II - LPN

Medical University Hospital Authority (MUHA); South Carolina; Hybrid; USD 30,000 - 47,000; Full time

Job summary

Medical University Hospital Authority (MUHA) is seeking an LPN to coordinate GI care with a strong focus on Epic In‑Basket management. The role supports multiple high-volume outpatient GI clinics with a 40-hour Monday‑Friday schedule, initially onsite in the Charleston region of South Carolina and transitioning to remote work after six months.

The ideal candidate will have an accredited Practical Nurse program, six months of patient care experience, and current SC LPN (or compact) license with

Qualifications

• Graduate from an accredited Practical Nurse program with six months of patient care experience.
• Ability to demonstrate commitment to patient-centered care and effective communication.
• Must be computer literate.

Responsibilities

• Triage GI symptom calls and coordinate medication refills.
• Respond to patient advice inquiries and coordinate prior authorizations.
• Support RNs with care coordination and transitions of care after testing, procedures, and hospitalizations.
• Ensure timely follow-up and high quality gastroenterology care.

Skills

Epic In-Basket management

Triage patient calls

Communication skills

Education

Practical Nurse program

Tools

Epic Systems

Job description

Job Description Summary

The GI Care Coordinator - LPN, requires a highly focused and organized individual skilled in Epic In-Basket management to support multiple high volume The GI Care Coordinator - LPN, requires a highly organized individual skilled in Epic In-Basket management to support multiple high volume Outpatient Gastroenterology Clinic(s) through a 40-hour schedule Monday-Friday. This role is integral to maintaining efficient patient and provider communication, ensuring timely triage, rapid patient follow-up, and supporting high quality gastroenterology care. This role requires a highly motivated, adaptable, care team member with excellent customer service skills, and the ability to manage high case volumes for multiple providers and clinics. As an essential member of the care team, you will manage a robust volume of gastroenterology-focused in-basket tasks. Responsibilities include triaging GI symptom calls (such as constipation, nausea, reflux, abdominal pain, and medication side effects), processing medication refill requests, responding to patient advice inquiries, and coordinating prior authorizations for medications. You will also support RNs with care coordination, helping streamline transitions of care after testing, procedures, and hospitalizations, and ensuring patients receive appropriate follow-up.

Entity: Medical University Hospital Authority (MUHA)

Worker Type: Employee

Worker Sub-Type: Regular

Cost Center: CC000388 CHS - DDC Clinical (Digestive Disease Center) (ART)

Pay Rate Type: Hourly

Pay Grade: Health-25

Scheduled Weekly Hours: 40

Work Shift:

Job Description

Job Summary:

Onsite for the first 6 months. Must live locally in/near Charleston region of South Carolina. Remote after 6 months. Occasional onsite requirements after orientation and 6 months training period.

The GI Care Coordinator - LPN, requires a highly organized individual skilled in Epic In-Basket management to support multiple high volume Outpatient Gastroenterology Clinic(s) through a 40-hour schedule Monday-Friday. This role is integral to maintaining efficient patient and provider communication, ensuring timely triage, rapid patient follow-up, and supporting high quality gastroenterology care. This role requires a highly motivated, adaptable, care team member with excellent customer service skills, and the ability to manage high case volumes for multiple providers and clinics. As an essential member of the care team, you will manage a robust volume of gastroenterology-focused in-basket tasks. Responsibilities include triaging GI symptom calls (such as constipation, nausea, reflux, abdominal pain, and medication side effects), processing medication refill requests, responding to patient advice inquiries, and coordinating prior authorizations for medications. You will also support RNs with care coordination, helping streamline transitions of care after testing, procedures, and hospitalizations, and ensuring patients receive appropriate follow-up.

Minimum Training and Education

Graduate from an accredited Practical Nurse program with six months of patient care experience required. Ability to demonstrate commitment to patient centered care philosophy as evidenced by effective communications skills, professional demeanor, and excellent interpersonal skills. Ability and motivation to articulate and support departmental philosophy of excellent guest relations. Must communicate effectively both verbally and in writing. Must be computer literate.

Required Licensure, Certifications, Registrations

Current South Carolina LPN License or compact state license. Current American Heart Association (AHA) Basic Life Support (BLS) certification or American Red Cross BLS for Healthcare Providers certification is required.

Additional Job Description

Physical Requirements: Ability to perform job functions while standing. (Continuous) Ability to perform job functions while sitting. (Continuous) Ability to perform job functions while walking. (Continuous) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work outside in temperature extremes. (Infrequent) Ability to work from elevated areas. (Frequent) Ability to work in confined/cramped spaces. (Frequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Continuous) Ability to twist at the waist. (Frequent) Ability to squat and perform job functions. (Frequent) Ability to perform \"pinching\" operations. (Frequent) Ability to perform gross motor activities with fingers and hands. (Continuous) Ability to perform firm grasping with fingers and hands. (Continuous) Ability to perform fine manipulation with fingers and hands. (Continuous) Ability to reach overhead. (Frequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Continuous) Ability to fully use both legs. (Continuous) Ability to use lower extremities for balance and coordination. (Frequent) Ability to reach in all di