GGXY Retail Operations Lead

Golf Galaxy; Pittsburgh (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Lead to influence store operations, brand execution, and the teammate experience. You will direct daily department activities and coach teammates to deliver outstanding customer service in a fast-paced environment.

The Lead role emphasizes planning, delegation based on priority, and maintaining presentation standards while supporting hiring, training, and cross-training initiatives to build a strong team.

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Prior retail sales experience or customer-focused experience preferred.
• Ability to adjust priorities and manage time in a fast-paced environment.
• Adherence to safety policies and procedures.

Responsibilities

• Manage day-to-day operational aspects of store department.
• Plan and execute projects with guidance from Assistant Store Manager; delegate by priority.
• Uphold brand, merchandising, and presentation standards.
• Comply with loss prevention standards and audit requirements.
• Support building and training a strong team, including onboarding and cross-training.
• As needed, support the team and store operations.

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

You have a passion for sport, for the community and for customer service. So do we.

About The Role

The Lead has a direct impact on both the execution of our store's brand standards as well as the teammate experience. The Lead is focused on delivering the best service to our customers as well as providing direction to teammates.

Role Responsibilities

• Responsible for managing the day-to-day operational aspects of their store department
• Plans and organizes with the guidance of Assistant Store Manager; takes time to build plans to effectively execute projects and tasks while delegating based on priority level
• Upholds and holds team accountable for company brand, merchandising, and presentation standards
• Compliance to loss prevention standards and audit requirements
• Supports building and hiring a strong team as well as training associates on company procedures and programs; this includes new teammate training and cross‑training current team
• As business needs arise; other tasks may become necessary to support the team and the store

Leadership Responsibilities

• Leads by example to ensure a great customer experience and helps teammates understand how their responsibilities play a key role in the organization
• Clearly communicates, provides in-the‑moment coaching, and builds trust with teammates in the store
• Creates an inclusive store environment where everyone (teammates & athletes) feel welcome, safe, and is treated with respect

Qualifications

• Flexible availability - including nights, weekend, and holidays
• Prior retail sales experience (or customer‑focused experience) preferred
• Ability to adjust priorities and manage time wisely in a fast‑paced environment
• All Teammates are required to adhere to all safety policies and procedures.
• Additionally, as business needs arise, other tasks may become necessary