GGXY Retail Operations Lead

Golf Galaxy; Beachwood (OH); On-site; USD 21,000 - 32,000; Full time

Job summary

DICK’S Sporting Goods in Beachwood, Ohio is seeking a Lead to impact store brand standards and the teammate experience. You will deliver outstanding customer service, guide teammates, and maintain store standards across merchandising and safety.

Responsibilities include daily operations, planning with the ASM, staff training, and preserving an inclusive, respectful environment for customers and teammates alike.

Qualifications

• Flexible availability to work nights, weekends and holidays.
• Retail sales or customer-focused experience preferred.
• Ability to adjust priorities and manage time in a fast-paced environment.
• Adherence to all safety policies and procedures.

Responsibilities

• Manage the day-to-day operational aspects of the store department.
• Plan and organize with guidance from the Assistant Store Manager; delegate based on priority.
• Uphold brand, merchandising, and presentation standards; ensure losses are minimized.
• Support building and hiring a strong team and train associates on company procedures; include cross-training.
• As business needs arise, perform other tasks to support the team.
• Lead by example to deliver great customer experiences and coach teammates in real time.
• Create an inclusive store environment where everyone feels welcome, safe, and respected.

Skills

Flexible availability

Retail sales experience

Prioritization

Safety compliance

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

You have a passion for sport, for the community and for customer service. So do we.

About The Role

The Lead has a direct impact on both the execution of our store’s brand standards as well as the teammate experience. The Lead is focused on delivering the best service to our customers as well as providing direction to teammates.

Role Responsibilities

• Responsible for managing the day-to-day operational aspects of their store department
• Plans and organizes with the guidance of Assistant Store Manager; takes time to build plans to effectively execute projects and tasks while delegating based on priority level
• Upholds and holds team accountable for company brand, merchandising, and presentation standards
• Compliance to loss prevention standards and audit requirements
• Supports building and hiring a strong team as well as training associates on company procedures and programs; this includes new teammate training and cross‑training current team
• As business needs arise; other tasks may become necessary to support the team and the store

Leadership Responsibilities

• Leads by example to ensure a great customer experience and helps teammates understand how their responsibilities play a key role in the organization
• Clearly communicates, provides in‑the‑moment coaching, and builds trust with teammates in the store
• Creates an inclusive store environment where everyone (teammates & athletes) feel welcome, safe, and is treated with respect

Qualifications

• Flexible availability - including nights, weekend, and holidays
• Prior retail sales experience (or customer‑focused experience) preferred
• Ability to adjust priorities and manage time wisely in a fast‑paced environment
• All Teammates are required to adhere to all safety policies and procedures.
• Additionally, as business needs arise, other tasks may become necessary

Targeted Pay Range: $15.50 - $23.50. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.