GetAccess Application Engineer

Info-Ways; Groton (CT); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading technology solutions provider in Groton, CT is seeking a GetAccess Application Engineer to support Identity and Access management infrastructure. This role requires strong experience with the Custom Identity Management solution GetAccess, involving troubleshooting, application upgrades, and maintenance. The ideal candidate will have at least 5 years of experience and be responsible for ensuring operational readiness and availability of GetAccess services. Benefits include working with a dedicated team in a fast-paced environment.

Qualifications

• Strong experience in Identity and Access Management.
• Ability to analyze and troubleshoot technical issues.
• Experience in application maintenance and support.

Responsibilities

• Support Identity and Access Management infrastructure.
• Participate in application upgrade and testing of GetAccess.
• Analyze and resolve identity onboarding exceptions and merges.

Skills

5+ years of experience with Custom Identity Management solutions

Identity and Access Management

Problem Resolution

Service Center Queue Monitoring

Regulatory Compliance

Job description

Role: GetAccess Application Engineer

Location: Groton, CT

Duration: 6+ Months

BGV will be done for the selected candidates.

Responsibilities

• Engineer to support Identity and Access management infrastructure, with 5+ years of working experience with Custom Identity Management solution GetAccess
• Participate in application upgrade and testing of a Custom Identity Management solution GetAccess
• Analyze and troubleshoot issues with GetAccess applications and provide support addressing.
• Analyze and resolve identity exceptions that may occur during the client onboarding processes
• Analyze and resolve identity merges that may occur during the Client onboarding processes
• Problem Resolution for Users
• Bug and Issue Tracking/Resolution
• Data Discrepancy Resolution
• Supporting Application Maintenance including:
  • Application Change Control Management
  • Communications Creation, Distribution and Archival
  • Service Center Queue Monitoring and Issue Resolution
  • Individual and Group Training Upon Request
  • Regulatory Compliance and Validation
  • Process, User Guide and Training Documentation
  • Issue/Outage escalation contact
• Team members are responsible for 24x7 operations support of the Client GetAccess infrastructure
• Participate in On-call rotation
• Ensure maximum availability of the GetAccess service
• Respond rapidly to incidents, outages, or potential degradations
• Verify that monitoring of the service is functioning as designed
• Ensure redundancy of the environment, eliminating single points of failure
• Perform periodic review for the services as per the documentation.
• Execute the work as per the approved Standard Operating Procedures and Work Instructions
• Modification and Creation of new SOP’s & WI’s as service matures or changes
• Perform data refreshes, non-standardized and bulk data manipulations
• Data Synchronization Components (IMS, OIM, Web Services)

Additional Information

All your information will be kept confidential according to EEO guidelines.