German-Speaking Technical Support Executive - Customer Service Role

Mashreq Bank; Germany (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

A dynamic customer service organization is seeking a German-Speaking Technical Support Executive. You will provide first-level technical support to German-speaking clients, ensuring a high-quality customer experience. The ideal candidate will have strong technical aptitude, troubleshooting skills, and fluency in German. This role offers competitive salary and benefits, and flexible working hours including remote options.

Benefits

Competitive salary

Health insurance

Career growth opportunities

Remote work options

Ongoing training programs

Employee recognition programs

Qualifications

• Mandatory fluency in German for customer interactions.
• Proficient in English for internal dealings.
• Experience in IT or technical support positions.

Responsibilities

• Provide first-level technical support to customers.
• Diagnose and resolve technical product issues.
• Maintain accurate records of customer interactions.

Skills

Fluency in German (written and spoken)

Proficiency in English

Strong technical aptitude

Excellent troubleshooting skills

Strong communication skills

Ability to work under pressure

CRM systems experience

Basic understanding of networking

Job description

Job Summary

The Elite Job is seeking a highly skilled and customer-focused German-Speaking Technical Support Executive to join our customer service team. The successful candidate will provide technical support, troubleshoot customer issues, and ensure a seamless customer experience for our German-speaking clients. This role requires strong problem-solving abilities, excellent communication skills, and a passion for customer satisfaction.

Key Responsibilities

• Provide first-level technical support to German-speaking customers via phone, email, and live chat.

• Diagnose, troubleshoot, and resolve technical issues related to products and services.

• Escalate complex technical issues to higher-level support teams when necessary.

• Maintain accurate records of customer interactions and troubleshooting steps in the companys CRM system.

• Assist customers with product setup, configuration, and usage inquiries.

• Ensure excellent customer service by actively listening to customer concerns and providing prompt resolutions.

• Collaborate with internal teams to improve customer satisfaction and enhance the overall support process.

• Stay up-to-date with product updates, new technologies, and industry trends to provide knowledgeable assistance.

• Follow company policies and procedures while maintaining a high standard of professionalism.

Required Skills and Qualifications

• Fluency in German (written and spoken) is mandatory.

• Proficiency in English for internal communication and reporting.

• Strong technical aptitude with a background in IT, software, or customer support.

• Excellent troubleshooting and problem-solving skills.

• Strong communication and interpersonal skills to handle customer inquiries professionally.

• Ability to work efficiently under pressure and manage multiple customer inquiries.

• Experience with CRM systems and ticketing tools is an advantage.

• Basic understanding of networking, hardware, and software configurations is preferred.

Experience

• Minimum 1-2 years of experience in a technical support or customer service role.

• Experience in a BPO, IT support, or telecommunications environment is a plus.

Working Hours

• Flexible working hours with shift rotations, including weekends and public holidays as required.

• Remote work options may be available based on company policy.

Knowledge, Skills, and Abilities

• Strong analytical and troubleshooting skills.

• Ability to work both independently and collaboratively in a team environment.

• Quick learner with the ability to adapt to new tools and technologies.

• Customer-focused approach with a high level of patience and empathy.

• Time management skills to prioritize and resolve customer inquiries effectively.

Benefits

• Competitive salary and performance-based incentives.

• Health insurance and wellness programs.

• Career growth opportunities within the company.

• Remote work options for eligible candidates.

• Ongoing training and development programs.

• Employee recognition and rewards programs.

Why Join Us?

• Be part of a dynamic and growing organization that values talent and innovation.

• Work in a diverse and inclusive team environment.

• Gain international exposure by assisting German-speaking customers globally.

• Enjoy professional development opportunities and career advancement.

• Make a meaningful impact by providing high-quality customer service and technical support.

How to Apply

If you are a fluent German speaker with a passion for customer service and technical support, we want to hear from you! Submit your updated resume and cover letter detailing your experience and qualifications via our online application portal.

Join The Elite Job and take the next step in your career today!