German Speaking Online Platform Support Agent

PM Recruitment ES; Kentucky; Remote; USD 40,000 - 55,000; Full time

Job summary

A recruitment agency is hiring a German Speaking Online Platform Support Agent to assist customers on their online platform. Responsibilities include providing high-quality support, resolving technical issues, and helping users maximize platform features. Ideal candidates should be fluent in German, detail-oriented, and possess good communication skills. This role offers various benefits including health insurance and training opportunities.

Benefits

Private Health Insurance

Training & Development

2 Extra Salaries Per Year

Fully Paid Relocation Package

Free Greek Lessons

Qualifications

• Fluency in German (spoken and written) is required.
• Knowledge of English is a plus.
• Background in customer support, particularly online or technical, is preferred.
• Detail-oriented and organized.

Responsibilities

• Provide support to German-speaking customers via email and chat.
• Diagnose and resolve technical problems promptly.
• Assist customers in using the online platform.

Skills

Fluency in German

Outstanding communication skills

Customer support experience

Proficient in troubleshooting

Detail-oriented

Friendly demeanor

Collaborative attitude

Job description

Overview

Patrique Mercier Recruitment ES is thrilled to announce an opening for a German Speaking Online Platform Support Agent! If you excel in customer service and have a strong affinity for technology, this position is a fantastic opportunity to support our German-speaking users on our online platform.

As a key member of our support team, you will be tasked with responding to customer inquiries, resolving technical issues, and assisting users in effectively utilizing the platform. Your efforts will be crucial in upholding our commitment to outstanding customer satisfaction.

Responsibilities

• Provide high-quality support to German-speaking customers through email and chat communication.
• Diagnose and resolve technical problems promptly and accurately.
• Assist customers in navigating the online platform and maximizing its features.
• Document interactions with customers to maintain quality standards.
• Collaborate with your team to enhance support processes and address complex queries.
• Engage in continuous learning about the platform and product offerings for improved customer service.

Qualifications

• Fluency in German (both spoken and written) is required; knowledge of English is a plus. Your nationality and native language should be clearly stated.
• Outstanding communication skills with a focus on customer care.
• A background in customer support, particularly in online or technical environments, is preferred.
• Proficient in troubleshooting problems and providing effective solutions.
• Detail-oriented and highly organized.
• A friendly and approachable demeanor with a strong desire to help clients.
• A collaborative attitude and a willingness to learn within the role.
• Your nationality and native language should be indicated in your C.V. and/or Cover Letter.

Benefits

• Private Health Insurance
• Training & Development
• 2 Extra Salaries Per Year
• Fully Paid Relocation Package (flight, transfer and 4 weeks hotel)
• Free Greek Lessons, discounts and other perks