German Speaking Customer Support for Online Bookstore Department

Mercier Consultancy; Kentucky; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading online bookstore is seeking a German Speaking Customer Support Representative to provide exceptional support to its German-speaking customers. This entry-level role requires fluency in German and English, and a passion for literature. Responsibilities include assisting with inquiries, documenting interactions in our CRM, and collaborating with the team to enhance customer satisfaction. Competitive salary and various perks offered, including relocation assistance.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package (Flight, Transfer and Hotel)

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

Free Greek Course

More Benefits and Discounts

Qualifications

• Fluency in German and English, both written and verbal.
• Previous experience in customer support, preferably in an online retail environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• A genuine passion for books and literature.
• Ability to multitask and manage inquiries in a fast-paced setting.
• Familiarity with customer support tools and technologies.

Responsibilities

• Provide customer support in German via email, phone, and chat.
• Assist customers with inquiries about book availability, orders, and returns.
• Document customer interactions and resolutions accurately in our CRM system.
• Collaborate with the team to resolve issues and improve customer satisfaction.
• Offer recommendations and engage customers about new arrivals and bestsellers.
• Participate in regular training to stay updated on products and services.

Job description

Mercier Consultancy is excited to announce an opening for a German Speaking Customer Support Representative in our Online Bookstore Department for one of our clients! In this key Entry Level role, you will be the primary contact for our German-speaking customers, providing them with exceptional support and assistance as they explore our extensive collection of books. Your fluency in German will play a crucial part in ensuring that our clients have a seamless and enjoyable shopping experience.

If you have a passion for books and enjoy helping others, this position might be perfect for you. Join our team and contribute to creating memorable experiences for book lovers!

Responsibilities

• Provide customer support in German via email, phone, and chat
• Assist customers with inquiries about book availability, orders, and returns
• Document customer interactions and resolutions accurately in our CRM system
• Collaborate with the team to resolve issues and improve customer satisfaction
• Offer recommendations and engage customers about new arrivals and bestsellers
• Participate in regular training to stay updated on products and services

• Fluency in German and English, both written and verbal
• Previous experience in customer support, preferably in an online retail environment
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A genuine passion for books and literature
• Ability to multitask and manage inquiries in a fast-paced setting
• Familiarity with customer support tools and technologies

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...