German Speaking Customer Service Positions for Imperial Department

Mercier Consultancy; Kentucky; Remote; USD 40,000 - 50,000; Full time

Job summary

A consulting firm in Kentucky is seeking dedicated German Speaking Customer Service Representatives. You will provide outstanding support to German-speaking customers in our Imperial Department. Responsibilities include handling inquiries, resolving issues, and maintaining accurate records. The ideal candidate will be fluent in German and English, with excellent customer service skills. Competitive salary, bonuses, and full relocation support are offered.

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

Qualifications

• Prior experience in customer service preferred, especially in related fields.
• Ability to thrive in a fast-paced environment while managing multiple inquiries.
• Familiarity with customer support platforms and CRM systems is a bonus.

Responsibilities

• Deliver outstanding customer service in German through various channels including phone, email, and chat.
• Handle customer inquiries and provide detailed information regarding our Imperial Department services.
• Keep accurate records of customer interactions in our CRM system.

Skills

Fluent in both German and English

Strong verbal communication skills

Excellent customer service skills

Problem-solving abilities

Attention to detail

Job description

Mercier Consultancy is seeking dedicated German Speaking Customer Service Representatives to enhance our Imperial Department. In this role, you will be the voice of our brand, providing top-notch support and assistance to our German-speaking customers.

Your primary responsibility will be to communicate effectively in German, addressing inquiries, resolving problems, and guiding clients through our service offerings in the Imperial Department. You will play a pivotal role in ensuring customer satisfaction and fostering lasting relationships.

Responsibilities

• Deliver outstanding customer service in German through various channels including phone, email, and chat
• Handle customer inquiries and provide detailed information regarding our Imperial Department services
• Keep accurate records of customer interactions in our CRM system
• Work closely with internal teams to facilitate resolution of customer issues
• Collect customer feedback and share insights for service enhancements
• Remain informed about departmental offerings and any service updates
• Engage in ongoing training to develop your customer service skills

• Fluent in both German and English with strong verbal communication skills
• Excellent customer service skills and a knack for problem-solving
• Prior experience in customer service preferred, especially in related fields
• Ability to thrive in a fast-paced environment while managing multiple inquiries
• Strong attention to detail and excellent organizational abilities
• Passionate about delivering exceptional customer experiences
• Familiarity with customer support platforms and CRM systems is a bonus

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...