German-Speaking Customer Experts for Cloud Platform

TP; Kentucky; Remote; USD 80,000 - 100,000; Full time

Job summary

A leading cloud support company in Kentucky is seeking a German Technical Support Expert to provide 24/7 help-desk support. The ideal candidate will have excellent German communication skills and a technical background, supporting users in improving their online experience. This role offers competitive salary, relocation support to Greece, and opportunities for professional growth, all in a diverse and inclusive environment.

Benefits

Relocation assistance covering flight and accommodation

Competitive monthly salary + bonuses

Health care benefits

Free online Greek language courses

Professional growth & development opportunities

Qualifications

• Fluent in German, excellent communication skills required.
• Technical background is essential.
• Customer service experience is appreciated.

Responsibilities

• Provide 24/7 help-desk support via phone and email.
• Follow company and client procedures.
• Collaborate with colleagues on solutions.

Skills

Excellent writing & verbal communication skills in German

Good technical troubleshooting & problem-solving skills

Technical background & familiarity with technology trends

Experience in customer service

Positive attitude & team spirit

Job description

Join our Customer Experts team and unfold your technical skills, supporting the users of a top cloud platform

As a member of our German Technical Support team, you will be providing 24/7 help-desk support for users, helping them with their inquiries and technical issues via phone & e-mail, helping to build a better online user experience for millions of people all around the world.

Our client is an American company specializing in cloud storage services, offering online backup & files synchronization solutions.

TP in Greece connects customers with the world's top brands for more than 40 years. We proudly represent the leading global businesses.

A new career journey in an awarded working environment begins at the click of the "Apply for this job" button.

What you will be doing:

• Provide 24/7 help-desk support via phone and email
• Follow company and client procedures and guidelines
• Be positive and proactive and have a desire for applying continuous improvement processes
• Exchange ideas and solutions with your colleagues!

Job Requirements:

• Excellent writing & verbal communication skills in German
• Good technical troubleshooting & problem-solving skills
• Technical background & familiarity with technology trends
• Experience in customer service will be appreciated
• Positive attitude & team spirit

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

We are an equal opportunities employer and welcome applications from all qualified candidates.